For more than 155 years, PROBAT has stood for pioneering spirit and innovative strength in the coffee industry. Through targeted acquisitions in the food processing sector, intensive technology transfer within the group and the expansion of a global service network, PROBAT has developed into a leading full-service provider for the food industry. The company plans, develops and manufactures machines, turnkey production plants, environmental technologies and intelligent control systems with integrated smart data management. With around 1,200 employees at locations in Germany, Brazil, Canada, India, Italy, Scotland, the Netherlands and the United States, as well as a presence in over 40 countries, PROBAT offers its customers comprehensive solutions, excellent service and in-depth industry knowledge – worldwide and from a single source.
Your ResponsibilitiesAre you an accurate and well-structured professional with a passion for service within a technical environment? As a Backoffice Service Coordinator, you support the daily operations of the service department. You ensure that administrative processes run smoothly and act as a key link between Planning, Technicians, After Sales, and Customer Support.
Location: Koog aan de Zaan, The Netherlands
Organizational classification: The position is part of the Service Department, and you report directly to the Service Manager.
Team size: You will work together with a team of 9 colleagues. The team consists of After Sales, Backoffice, Customer Support, and Field Service.
International connections: Due to the global structure of our group, regular coordination takes place with international branches, particularly with Emmerich. Project work is often carried out in intercultural teams.
Your Tasks:
- Checking and processing service invoices.
- Processing and verifying technicians’ time registrations.
- Keeping the planning system up to date and supporting the administrative preparation of planning.
- Recording, updating, and verifying customer data in the CRM system (including GDPR compliance).
- Coordinating administrative customer communication and documentation (no technical advice).
- Logging complaints and follow‑up actions in the CRM system.
- Coordinating with reception regarding travel arrangements for technicians (not booking them yourself).
- Preparing reports, overviews, and KPIs for the service department.
- Maintaining certifications and required documentation of technicians (if applicable).
- MBO level 4 education in Administration, Office, Logistics, or a comparable field.
- At least 2 years of relevant work experience in a service, technical, or back‑office environment.
- Experience with Microsoft Office, ERP systems (Ridder is a plus), and CRM systems.
- Excellent command of Dutch and English, both spoken and written.
- Accurate, stress‑resistant, customer‑oriented, and able to prioritize tasks.
- Experience in a field service environment is a strong advantage.
- A strong team in a forward‑thinking company
- an attractive salary package
- Flat hierarchies and direct communication
- Structured induction and individual development
- flexible working hours and the option of mobile working, depending on your area of responsibility
- A modern working environment with international projects!
Are you enthusiastic about this vacancy and do you see yourself as a great addition to our team?
We would like to receive your letter of motivation and Curriculum Vitae to the attention of Maaike Punt (Board & HR Assistant) via: careers@probat.com
Would you like to receive more information first? You can also call us on: 075-6126123. Your application will of course be treated confidentially.
#J-18808-Ljbffr€40000 - €50000 monthly