Vacatures customer support Oss

As a Customer Service Coordinator, you will serve as the primary point of contact for (potential) clients across the Benelux region while providing essential support to the sales and service engineers within your team. Your responsibilities will encompass a range of tasks, including telephone and email support, order management & quotation preparation.
You will collaborate closely with the existing customer support team and coordinate with the technical support and service coordination teams to ensure an exceptional customer experience.
Key Responsibilities:

• Customer Contact: Serve as the first point of contact for customers via phone and email, addressing inquiries related to orders. When necessary, ensure seamless escalation to the appropriate team.
• Order Processing: Manage the full order lifecycle, from entry and confirmation to invoicing and handling customer complaints.
• Coordination with Head Office: Maintain regular communication with the head office in Germany regarding customer orders, primarily in English.
• Quotation Support: Assist in the preparation and completion of quotations, letters, and other correspondence initiated by Sales Engineers.

RequirementsTo succeed in this role, you should be detail-oriented, client-focused, and an excellent team player. Strong communication skills are essential, as you will interact with a wide range of stakeholders on a daily basis.
Requirements:

• Experience in an administrative or commercial role
• Fluency in both French (C2 level), Dutch (minimum B2 level) & English (written and spoken)
• Familiarity with CRM systems is an advantage
• Availability to work 32–40 hours per week - Preferably 32 hours per week
• Living within a reasonable commuting distance from Tiel

Benefits

• Standard working hours are from 08:30 to 17:00.
• We are seeking a colleague available for a minimum of 32 hours per week, with specific working days to be agreed upon mutually.
• Our office is open on Tuesday, Wednesday, and Thursday, while Mondays and Fridays are designated as remote/WFH working days.
• This will be a temporary contract position via Undutchables Recruitment Agency until about April 2027
• Salary of €3.200 per month (Based on full-time)
• 25 Vacation days & 6.5 ATV days per annum (Based on full-time)

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.