Vacatures customer support Oss

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Req ID: 27052. Job Summary: Supermico is seeking for multiple director-level candidate with superior knowledge, leadership, analytical, strategic, and mentorship skills to be part of our fast-growing server department. This individual will work with external clients and feedback to design team to drive the development and improvement of storage server products. Additionally, the candidate will take the lead in create aggressive go-to market plan, and develop product road map, strategically place the in-house server products in the market to ensure maximum visibility. This position will be based in 's-Hertogenbosch, the Netherlands.

• Develop and deliver a clear server strategy for EMEA and partner closely with sales, FAE, BDM, marketing, and engineering to provide a complete server solutions to customers
• Leverage strong technical background to create technical product requirements for cloud and enterprise data center infrastructure solutions based on customer requirements, industry trends and business requirements
• Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements
• Escalate critical issues to high level management and vendors for solution as needed
• Provide product trainings to internal teams, sales teams and customers
• Provide 3rd level customer support to both internal and external as needed

• Bachelor or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering with minimum of 10 years hands-on experience in system/server architecture is desirable
• Demonstrated ability in product marketing and/or product management role, must have managed a number of server products from initial concept through development, launch, and end-of-life
• Strong knowledge with computer architecture
• Exceptional communication and presentation skill is a must, able to communicate effectively with customers to promote, answer questions, and receive feedback

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.