Your duties and responsibilities include:
- Acting as the initial point of contact for dealers and end users via phone during help desk operations
- Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
- Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
- Keeping abreast of product developments to provide accurate and current information to dealers and end users
- Maintaining a positive and professional demeanor while assisting dealers and end users
- Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
- If you speak or Italian as well, you're the hero we're looking for :)
- Exceptional problem-solving and troubleshooting capabilities
- Capability to thrive in a fast-paced setting and manage multiple tasks
- Keen attention to detail and strong organizational skills
- MBO level education or equivalent experience
- Minimum of 2 years of relevant work experience
- Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
- 26 vacation days a year
- travel compensation
- good retirement plan
- Personal development training's
- Monthly team events
- Hybrid working (3x2) after onboarding period
€3000.00 - €3000.00 monthly