First things first! It is important that you live in the Netherlands, have work experience in the Netherlands and you have a valid permanent work visa to work in the Netherlands, otherwise we ask you not to apply.
The Allego charging network offers the highest quality charging experience to the EV drivers. Our operations team based in both Germany and The Netherlands makes sure that customer experience is top notch. We are expanding and therefor need additional support for customer support specialist. In this role you will be responsible for three things:
- Answer and solve questions of clients;
When Allego customers have questions about the use of the charger, payment or about the status of a malfunction, they call us. Besides that, all e-mails with customer questions, arrive at the Operations mailbox and need to be answered and solved.
- Analyzing the behavior of our charging stations;
As part of the Operations team, you monitor our chargers for malfunctions or general weird behaviour (which usually signals an upcoming malfunction). In consultation with your colleagues you decide whether further technical support will be called in. When the charger is defective, you will call in additional support from our technical subcontractors.
- Process service messages and initiate follow-up actions.
Malfunctions are often resolved by an on-site technician (mostly subcontractors). After each intervention, the technician writes a report with his findings. This information will be processed by you and if needed you will initiate follow-up actions, such as consulting the manufacturer, network operator, installation party or our own IT department.