Who you are
As a Checkout Services Manager, you will be responsible, together with your team, to ensure a comfortable check-out and payment process for our customers. This includes securing a fast, easy and customer-friendly check out, a cost-effective payment process and that payments are handled in a reliable and efficient way. Your team will be some of the final IKEA contact points for many customers and are thus essential in creating a memorable shopping experience.
- You are an inspiring leader with strong social and communication skills, who approaches others openly and proactively.
- You have several years of professional experience in customer care and have already successfully managed a team.
- You have an affinity for numbers, are cost-conscious and have excellent negotiating skills.
- You are solution-oriented and enjoy solving customer- and operations-related issues.
- You work well independently, are decisive and are thus able to implement solutions quickly and effectively.
- Your attention to detail, accuracy and structured way of working allow you to keep an overview over multiple tasks and responsibilities.
- You speak both the local language and English fluently.
Your responsibilities
- Leading, motivating and developing your team of customer support co-workers in an inspiring way.
- Being the driver behind a customer-focused culture in your area of responsibility and living the IKEA values every day.
- Implementing the global solutions, services and tools that support a comfortable and fast check out, and a safe and secure working environment.
- Ensuring smooth operations at the front in order to create a customer-friendly, efficient and cost-effective execution of the payment and check-out process.
- Analysing customer-related and financial key performance indicators and acting with relevant stakeholders to focus on the root causes for customer dissatisfaction and critical cost drivers.
- Maintaining relations with external and internal partners, e.g. Cash in transit company.
GOOD TO KNOW
We mentioned ealier that we want our employees to be happy and healthy.
It also means saying 'thank you'!
Our way of saying thank you:
- 28 vacation days (based on a 100% workload)
- 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
- Very attractive social benefits
- 15% staff discount on your purchase - in every Swiss IKEA store
- You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
- Free parking facilities
- Unlimited access to the LinkedIn learning platform
- Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
- Bonus payments for all employees
There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.
That's it from us.
That was a lot of information. We'd love to find out more about you. Just click on 'Apply now' and off you go.
We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.
If you are successful and receive an offer for this position, you will be required to submit your police record prior to receiving a contract.