Vacatures customer support Dordrecht

As a Customer Operations Coordinator, you’ll be responsible for managing daily order flows, stock monitoring, and information accuracy within a fast-paced international environment. You act as the key contact point between suppliers, transport partners, and internal departments, ensuring that orders are processed smoothly and deliveries happen according to plan.
You’ll work primarily with data and systems, ensuring that all operational processes run smoothly and accurately. This role focuses on structured, detail-oriented, and proactive operational coordination, rather than commercial sales or logistics planning.This is a full-time, office-based position, offering the opportunity to be part of a dedicated and supportive operations team with a shared goal: excellence in service delivery.

Your responsibilities include:

• Acting as the main operational contact between clients, suppliers, and transport partners
• Managing and processing daily orders in a real-time system
• Monitoring stock levels and ensuring product availability and accuracy
• Detecting and resolving potential issues proactively (e.g., delayed shipments, order discrepancies)
• Collaborating with quality control, warehouse, and planning teams to ensure smooth execution
• Maintaining precise order documentation and data integrity across systems
• Supporting process improvement initiatives and contributing to team efficiency
• Strong communicator with a direct and clear communication style
• Shift work and occasionally working weekend shifts (approximately every 5–6 weeks, compensated with time off)

Requirements

• Experience in a structured administrative or customer operations environment (e.g., order management, back office, insurance, customer support, or similar)
• Strong affinity with systems, processes, and accurate data handling
• Languages: Excellent command of German (C1/C2 ) and English.
• Advanced computer literacy, particularly with Excel and ERP systems
• Highly accurate, detail-oriented, and methodical in your work
• Analytical and solution-oriented mindset
• Strong communicator - professional, calm, and clear under pressure
• Enjoys working with structured processes, routines, and data-driven tasks, focusing on operational coordination and administrative excellence.
• Reliable team player with a proactive attitude
• Own transport preferred due to limited access by public transport

You will thrive in this role if you are highly organized, detail-oriented, and enjoy working with structured processes and data. You take pride in accuracy, can make quick, informed decisions, and are comfortable working independently while collaborating effectively with your team. This position is ideal for professionals who enjoy operational coordination and ensuring smooth, reliable workflows.

If you see yourself in this role and are excited to make an impact, we welcome your application.Benefits

• Salary: depending on experience and language skills
• Holiday allowance: 8% of annual salary
• Vacation days: 26 per year
• Pension plan: Company contribution included
• Training: Opportunities for professional and language development
• Weekend shifts: Occasionally required, compensated with time off
• Travel reimbursement: Provided according to company policy
• Work environment: Office-based, collaborative team culture, modern systems, and direct communication lines

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