You'll work primarily with data and systems, ensuring that all operational processes run smoothly and accurately. This role focuses on structured, detail-oriented, and proactive operational coordination, rather than commercial sales or logistics planning.This is a full-time, office-based position, offering the opportunity to be part of a dedicated and supportive operations team with a shared goal: excellence in service delivery.
Your responsibilities include:
- Acting as the main operational contact between clients, suppliers, and transport partners
- Managing and processing daily orders in a real-time system
- Monitoring stock levels and ensuring product availability and accuracy
- Detecting and resolving potential issues proactively (e.g., delayed shipments, order discrepancies)
- Collaborating with quality control, warehouse, and planning teams to ensure smooth execution
- Maintaining precise order documentation and data integrity across systems
- Supporting process improvement initiatives and contributing to team efficiency
- Strong communicator with a direct and clear communication style
- Shift work and occasionally working weekend shifts (approximately every 5-6 weeks, compensated with time off)
- Experience in a structured administrative or customer operations environment (e.g., order management, back office, insurance, customer support, or similar)
- Strong affinity with systems, processes, and accurate data handling
- Languages: Excellent command of German (C1/C2 ) and English.
- Advanced computer literacy, particularly with Excel and ERP systems
- Highly accurate, detail-oriented, and methodical in your work
- Analytical and solution-oriented mindset
- Strong communicator - professional, calm, and clear under pressure
- Enjoys working with structured processes, routines, and data-driven tasks, focusing on operational coordination and administrative excellence.
- Reliable team player with a proactive attitude
- Own transport preferred due to limited access by public transport
If you see yourself in this role and are excited to make an impact, we welcome your application.Benefits
- Salary: depending on experience and language skills
- Holiday allowance: 8% of annual salary
- Vacation days: 26 per year
- Pension plan: Company contribution included
- Training: Opportunities for professional and language development
- Weekend shifts: Occasionally required, compensated with time off
- Travel reimbursement: Provided according to company policy
- Work environment: Office-based, collaborative team culture, modern systems, and direct communication lines