What You'll Do
- Act as first- and second-line support for customer questions on Office templates and workflows
- Implement enhancements and configuration updates across existing setups
- Test, document, and coordinate releases and improvements
- Spot recurring issues and translate them into long-term optimisation opportunities
- Partner with implementation consultants to handle more advanced client requests
- Experience with digital asset management or SaaS platforms.
- You have first experience with coding or at least a feeling about it..
- Knowledge of customer support platforms like Zendesk or Salesforce.
- Familiarity with digital marketing or brand management is a big plus!
- Languages: Fluent in English (spoken and written). German and French are a great plus!
- Tech-Savvy: A passion for technology and experience with SaaS tools or digital platforms.
- Basic understanding of MS Word/PowerPoint automation (fields, logic, metadata)
- Some scripting or macro knowledge (HTML is a bonus!)
- A sharp analytical mindset with strong attention to detail
- Customer-focused and able to work independently in a fast-moving international environment
- Strong communication skills and a naturally curious approach
- Make an Impact: Work with world-class brands, helping them thrive with cutting-edge technology.
- Global Collaboration: Be part of a diverse, international team where your ideas matter.
- Growth Opportunities: Develop professionally in a fast-paced, innovative environment.
- Travel cost reimbursement
- Pension scheme
- Company Bonus
- 25 holidays + 2 compulsory days extra
- Team events
- A professional and supportive team culture
- The chance to work on high-impact projects with global brands
- Flexibility to work remotely and grow your skillset in a rapidly evolving digital field
€2500.00 - €3000.00 monthly