Vacatures customer support Almelo

What will your work consist of?

???? You will not just be answering phone calls, or writing emails, like most support/services teams of contact centres.???? This job consists of many different tasks and you will have full responsibility to take care of our customers; from answering a simple question, performing software updates of a customer’s remote, to deciding if a customer needs an exchange for a defective product and consulting our product managers about specific cases. Our representatives get full freedom to handle it all.???? You will also help create new articles in our websites knowledge base and, as a German speaker, be responsible for e.g. translating texts for our German website, social media posts and messages on our product packaging.???? You will be working in a small international team with other native speakers (French, Italian, Spanish and everybody speaks English) This team serves customers from 14 different countries in Europe, and you will even be talking with worldwide One For All customers when it comes to web care and social media.

Internationaal callcenter dat service verleent voor met name universele afstandbedieningen.
Where will you be working?
The company is the world leader in wireless technologies. They manufacture universal remote controls, antennas, wall mounts, Bluetooth related products and other Audio Video accessories. The Customer Support Centre is very much more than just a call center. The department is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.