Vacatures customer support Purmerend

We are looking for a sharp, accurate, and proactive professional to join an international high-tech company.

This is not a typical customer service role. It is a complex B2B order management and logistics coordination position within the Business Operations team, which plays a key role in serving international clients.You will manage the full order process, from the moment a deal is closed until the final shipment of products to customers across Europe.

You will work closely with account managers, logistics teams, and the company’s headquarters in Asia, coordinating every step of the process.The role involves using multiple internal systems, tracking orders, ensuring accuracy, and solving any order or shipment issues.

Because the products are highly technical, high value, and the systems are complex, this role requires someone who is sharp, analytical, and precise.Even a small mistake can have a large impact, so accuracy and attention to detail are essential.

The work environment is fast-paced and international, with tight deadlines and frequent communication across different time zones.Mornings can be particularly busy, so you will need to stay calm under pressure and communicate clearly with both colleagues and customers.RequirementsImportant Note: Our client does not provide sponsorship. You must have a working permit for the Netherlands.

Hard Requirements:

• Bachelor’s degree is a must - ideally someone with an engineering education.
• Fluent in English, spoken and written
• A minimum of 5 years of experience in a complex B2B order management, logistics, or supply chain role.
• Experience in a high value products is a must and ideally work experience in a high tech industry
• Advanced Excel skills, must be proficient with formulas, calculations, and creating overviews
• Excellent attention to detail and accuracy
• Analytical and confident personality who enjoys solving complex problems
• Resilient and able to perform under pressure
• Currently living in the Netherlands

Benefits

• Direct contract with the company
• 40 hours a week
• Max. 2 day WFH
• 25 Holidays
• Competitive salary
• Coverage of travel costs
• Health insurance up to €125,-- gross
• Pension Plan

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