Location: Hybrid, Utrecht-based (1-2 days a week in the office).
Some adhoc travel to Belgium, UK and Ireland from time to time (+-once a quarter).
Reporting to: Head of Operations & Delivery
Primary ObjectiveWe are seeking a Professional Services Manager, to lead a small team of consultants (+-10) focused on delivering customer solutions in the Netherlands, Belgium, UK and Ireland. This is a manager role, focused on technical quality, people development and client partnership.
You will assist with team development through guidance and collaboration, ensuring projects meet quality standards and customer expectations.
Key Responsibilities- Lead a team of security engineers and solution consultants.
- Responsible for Professional Services across all our regions, including Netherlands, Belgium, UK and Ireland. Occasional travel to other regions.
- Ensure projects follow best practices and are documented and transitioned smoothly.
- Work with Practice Leads to maintain alignment on technical standards.
- Collaborate with the project management team to support successful delivery.
- Support team development through training and knowledge sharing.
- Assist in resolving technical or customer escalations.
- Participate in operational discussions.
- Contribute to occasional local activities and initiatives within the Netherlands.
- Fluent in English and Dutch.
- Experience leading technical or consulting teams (2+ years) in a professional services or customer delivery environment.
- Solid technical background in IT Solutions. Experience with Microsoft technologies or vendor-led enterprise a plus.
- Ability to follow and apply technical standards.
- Good communication and organisational skills.
- Customer-oriented mindset, focused on delivering quality service.
- Customer-centric: you care deeply about how solutions perform and the experience they create.
- Collaborative: you build trust across teams and functions to achieve success. You adapt to different people communication preferences and diverse cultures.
- Empathetic and empowering: you bring out the best in your people through clarity, coaching and care.
- Pragmatic and decisive: you’re comfortable making informed calls in complex scenario.
- Growth-mindset: you stay curious and committed to learning for yourself and your team.
Would you like to join our team or find out more information about this role? Then send your CV and cover letter today to Mickaella Glynn –mglynn@cwsi.ie
About CWSICWSI was founded in 2010 with the purpose of empowering the world to work securely from anywhere. Since organisations first began using smartphones and tablets, we’ve been enabling employees to work productively and securely on any device without compromising security, privacy, or user experience. We are independent and agnostic, helping our clients maximise the business benefits of the devices, applications, and data they use, regardless of platforms, form factors, operating systems and carriers. We use our technical and service expertise to design, deploy and manage a range of solutions from industry-leading software partners, alongside our own proprietary Digital Employee Experience platform (Workplace).
From our offices in Ireland, the UK, the Netherlands, Belgium, and Luxembourg, the CWSI Group (incorporating BLAUD and MobCo) is trusted to provide security, compliance, and mobility solutions to some of Europe’s most respected organisations in both the public and private sector, either directly or through our channel partnerships.
Services
- Consulting Services
- Technical Services
- Managed Services
- Secure Application Development
Accreditations and Memberships
- ISO27001 certified
- Cyber Essential Plus and Cybersecurity Made in Europe accredited
- Microsoft Modern Workplace and Security designations
- Member of MISA [Microsoft Intelligence Security Association] – of only 400 worldwide
- Microsoft Security Partner of the year 2020 and 2022
- Founding member of the Enterprise Mobility Experts Alliance (EMEA)
- Deloitte Best Managed Company 2021 and 2022
€70000 - €90000 monthly