As a Service Desk Employee, you support the technical customer service team with a strong focus on administrative processing, system management and investigating disputes. Unlike a traditional service desk role, you will have limited telephone contact and your main focus will be on correctly processing, analysing and following up on service cases in the relevant systems.
You will work closely with Sales and internal departments to ensure that service requests, complaints and disputes are handled accurately, promptly and carefully. Thanks to your attention to detail, analytical mindset and structured approach, you will directly contribute to efficient and reliable service delivery.
Your Responsibilities:
- Administratively process and follow up on service requests in the case management system.
- Analyse and investigate disputes, discrepancies and customer inquiries.
- Manage and update service orders and customer information in ERP/CRM systems.
- Provide limited support with telephone customer inquiries when necessary.
- Identify structural issues and contribute ideas for process improvements.
- Support the customer service department with various back-office activities.
- A gross salary between €2,500 and €3,000 per month.
- Temporary contract until 31 December 2026, with a strong possibility of extension!
- Varied back-office role in an international environment.
- Limited phone calls, with a strong focus on content!
- Professional team that supports each other.
- Opportunity to contribute to process improvements.
- Career development opportunities within the organisation.
- Minimum MBO-level education or equivalent.
- At least 2 years of experience in customer service, service desk or administrative support.
- Experience with case management, ERP or CRM systems (e.g. SAP) is a plus.
- Good command of French and Dutch and/or English, both verbally and in writing.
- Accurate, analytical and strong in administrative processing.
- Able to work independently within established processes.