As Operational Manager, you'll keep our hotel running smoothly, make sure everything is working
well and all our guests are safe and comfortable. You'll maximise financial returns, driving
development of people, creating, and maintaining a memorable guest experience, executing brand
standards, and building awareness of hotel and brand in the local community. You may act as the
General Manager in his/her absence.
Duties and responsibilities:
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR related actions where needed
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
Perform other duties as assigned. May also serve as manager on duty
Responsible in the absence of the General Manager
Qualifications and requirements:
• MBO diploma/HBO working and thinking level, preferably MHS/HHS or tourist training;
• At least 2 years of relevant work experience
• Communicative skills in Dutch and English
You have the following features:
• People manager
• Decisive
• Representative
• Pioneering spirit
• Driven quality
• Focus on guests and service
• Organizational ability
• Flexible
• Creative
Vincent Hotel Group lives by its core values: V.I.T.A.L.
Valour - We act with integrity and do what is right
Inclusion - We embody diversity, fairness, and sustainability
Teamwork - We support each other and take ownership of our actions
Achievement - We strive to exceed all expectations
Leadership - We set goals, lead with strength, and embrace change
Vincent Hotel Group has a portfolio of 11 franchise hotels across the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht, and Arnhem, we are present in the country's key cities, with our destinations located in easily accessible areas. Our portfolio includes internationally renowned brands such as Holiday Inn, Holiday Inn Express, and Hampton by Hilton. These eleven hotels are supported from our Support Office, located on the 8th floor of Holiday Inn Express Amsterdam - Sloterdijk. This enables us to respond quickly in an ever-changing environment and to share resources efficiently.
At Vincent Hotel Group, we foster a culture where new initiatives are embraced, tested, and, when successful, fully implemented.
Our mission is to exceed expectations and drive growth for all stakeholders-including our team, guests, and owners-by creating an energetic and dynamic environment. Our vision is to become the leading select-service hospitality provider in the region by cultivating talent, fostering growth, and creating lasting value for our guests and stakeholders. And we have a simple yet powerful purpose: we want to welcome everyone and create smiles by making dreams come true.
What makes us the perfect employer?The chance to be part of an energetic and passionate team
Plenty of room to grow, with in-house training from our own Hospitality Trainer
Attractive discounts on hotel stays at more than 6,000 IHG or Hilton hotels worldwide
Free parking at all our hotels
An informal, friendly work atmosphere
Fun perks like our annual Christmas party, team outings, and a big birthday surprise just for you!
Sitting on the edge of your seat already? Or simply feel this is the perfect role for you? Send your CV to (click on the apply button)
In overeenstemming