ChannelClan is a dynamic and rapidly growing e-commerce company specializing in Amazon sales. We pride ourselves on delivering high-quality products and exceptional customer service to our clients. As we continue to expand our online presence, we are seeking a dedicated and experienced Amazon Account Manager to join our team.
Job Description
The Amazon Account Manager will be responsible for overseeing and optimizing our presence on the Amazon platform. This individual will play a critical role in driving sales, managing inventory, and enhancing our brand visibility on Amazon. The ideal candidate will have a strong understanding of e-commerce best practices, excellent communication skills, and a proven track record of success in managing Amazon accounts.
Key Responsibilities
- Manage all aspects of our Amazon seller account, including product listings, inventory management, pricing strategies, and promotions.
- Monitor and analyze sales performance, traffic metrics, and customer feedback to identify opportunities for growth and improvement.
- Keen eye for administrative processes, e.g., inventory management and reimbursement management of lost and damaged FBA stock.
- Co-develop and implement strategies to increase product visibility, drive traffic, and improve conversion rates on Amazon.
- Assist optimizing product listings with compelling copy, high-quality images, and relevant keywords to enhance search visibility and attract customers.
- Stay up-to-date on Amazon's policies, guidelines, and algorithms to ensure compliance and maximize performance.
- Collaborate with cross-functional teams, including marketing, sales, and operations, to align Amazon strategies with overall business objectives.
- Respond promptly to customer inquiries, feedback, and reviews on Amazon to maintain a positive brand image and customer satisfaction.
- Conduct competitive analysis and market research to identify trends, opportunities, and potential threats in the e-commerce landscape.
- Work closely with third-party vendors, suppliers, and logistics partners to ensure smooth operations and timely fulfillment of orders.
- Generate regular reports and insights on Amazon performance, including sales trends, inventory levels, and key metrics, to senior management.
Qualifications
- Bachelor's degree in business, marketing, e-commerce, or related field.
- Proven experience managing Amazon seller accounts and driving sales growth in an e-commerce environment.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams and external partners.
- Detail-oriented with strong organizational and project management skills.
- Proficiency in Microsoft Excel and other data analysis tools.
- Knowledge of Amazon Seller Central and e-commerce analytics tools (e.g., Helium10) is required.
- Knowledge of Amazon Vendor Central is a plus, or willingness to learn to use this platform.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.