This is our reason for being: We design simple, ingenious outdoor products that help you create good moments that become lasting memories.
With everything we do as a company, we challenge the status quo. We find new ways to look at commonly accepted scenarios and make them better. From our super-efficient, ultra-light camp stove that runs on sticks and twigs to our fire pits that produce a mesmerizing, smokeless flame, our products are designed to be the perfect tool.
Working at Solo Stove means appreciating the chance to help others create good moments with our products. We’re looking for team members to share in our vision and embody our company values:
We are seeking a German bilingual candidate who can speak German & English for the launch of our Solo Stove Europe website. This highly-energetic, confident and courteous employee will communicate with customers by phone, email, chat, and social media platforms, and will assist in resolving inquiries related to shipping, warranty, general product questions, etc. to German/English customer support.
The Community Support Agent will serve as the first point of contact to customers for Solo Stove Europe and must be focused on providing excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgement on unfamiliar customer needs, and have the ability to determine when inquiries should be escalated.
Essential Duties and Responsibilities:
-Serve as point of contact for Solo Stove Europe
-Provide exceptional customer service in German/English by assisting customers with inquiries regarding shipping and tracking, product questions, warranty claims, refunds, replacements etc.,
-Interact with customers through phone calls, email, website chat software, and various platforms such as Facebook, Amazon, and Ebay.
-Follow Company policies and use independent judgement to determine resolution/escalation.
-Work closely with warehouse and logistics teams to ensure accurate order processing and stay current on product knowledge.
-Oversee daily returns and replacement of orders.
-Maintain a high level of professionalism, punctuality and accountability.
-Contribute to a team-oriented environment, assisting others as needed.
Qualifications and Skills
-Bilingual-German & English, required
-Associate’s or bachelor’s degree, preferred
1-3 years of customer service experience
-Courteous, confident and outgoing personality with exceptional customer service skills
-Great telephone presence and confidence to assist customers over the phone.
-Ability to build relationships with team members and customers.
-Proficient with Microsoft Word and Excel
-Ability to navigate dashboards such as Paypal, BigCommerce and ShipHero.
-Ability to problem solve and multi-task
-Detail oriented and excellent organizational skills
Job Type: Full-time
Schedule: Monday-Friday 8:30-17:00, occasional weekends & bank holidays