Our client is working to become the world’s preferred supply chain logistics company. Their complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, they're dedicated to a culture of continuous improvement, ensuring everyone who works with them is committed, connected and creative in making them the world’s preferred choice.
What’s the job about:
The Supervisor Customer Service is responsible for the assigned team of Customer Service Employees and works as a team member on the Customer Service Department.
Main tasks:
• To ensure the effective and correct functioning of the Customer Service operation and employees and an optimal service to our customers. To coordinate the operational activities and makes sure there is a correct financial administration.
• Managing the Customer Service Employees;
• Controlling the Customer Service processes;
• Monitoring the correct usage and completion of procedures, optimize processes and procedures;
• Maintaining existing and create new (customer specific) work instructions;
• Managing escalations in cooperation with the Manager Customer Service;
• Supporting and performing operational activities;
• Authorized to respond to (incidental) special customer requests in cooperation with the Manager Customer Service;
• Tuning and cooperating with the Warehouse Department (forecast and
special requests);
• Making reports, including KPI’s;
• Controlling and executing correct calculations and invoicing;
• Advising the Manager Customer Service concerning technical and operational issues pro-actively and on request;
• Conducts appraisal talks and evaluates and manages daily work continuously;
Who are we looking for:
A great colleague to join our Customer Service Department and who possesses following qualities:
• MBO4 /HBO level;
• Experience in leading a team in a logistics environment;
• Excellent people management and communication skills;
• A strong analytical mind, combined with a pro-active attitude;
• You thrive under a high paced environment;
• You have a high sense of responsibility;
• You are excited to be one of the pioneers in the innovation process;
• Excellent knowledge of Dutch and English.
Why our client:
• An informal and international working environment;
• Excellent primary and secondary conditions, with respect for work-life balance;
• The opportunity to grow.