Klantenservice vacatures Rotterdam

Vacaturebeschrijving Our client is seeking a Sales Support professional to assist our Sales and Account Mangers with a variety of tasks focused on enhancing customer service and streamlining the sales process. The ideal candidate will provide crucial administrative support to both our customers and internal teams to help drives sales and expand product offerings.
Main duties and responsibilities:

• Process standard quotation requests and verify commercial conditions and agreements, ensuring all data is accurately reflected in the ERP system.
• Develop and send standard quotations to customers while checking booked orders for accuracy.
• Compile and assist with periodic reports and monthly sales forecasts.
• Serve as the first point of contact for customers, providing commercial information and updates on sales promotions and product expansions.
• Manage customer contracts and foster strong customer relationships through effective communication.
• Coordinate the distribution and ordering of promotional materials, and proactively engage customers with promotional proposals.
• Address issues related to incorrect deliveries or invoices, and manage customer complaints by registering and informing the Sales and Account Managers of recurring issues.
• Support Sales and Account Managers by maintaining up-to-date customer data and facilitating appointments, ensuring they are informed about customer details.
• Process information collected during customer visits and analyze market data.
• Coordinate internal processes and projects across various departments, and assist product managers with customer-specific packaging and product adjustments.

RequirementsExperience and Training

• HBO (higher professional education) working and thinking level.
• Previous experience in a similar role within FMCG, retail, or international trade is preferred.
• Familiarity with SAP is an advantage.
• Proficient in modern MS Office applications.
• Fluent in both German and English, spoken and written
• Proficiency in the Polish language would be advantageous.

Skills and Competencies:

• Strong communication and interpersonal skills.
• A commercial mindset with a customer-friendly approach.
• Proactive attitude, capable of motivating and engaging stakeholders.
• Service-oriented and results-driven.
• Flexibility and ability to prioritize tasks effectively.

Benefits

• Flexible starting hours between 07:00AM - 09:00AM
• Hybrid working (2 days a week from home)
• A home office allowance is provided
• A company laptop and cell phone will be provided
• 37.5 Hours a week on a full time basis
• 34 Vacation days a year on a full time working basis
• Travel expenses are reimbursed at 0.23 cents per kilometer to a maximum of 30km's one way
• Pension contributions are split 1/3 by the employee and 2/3 by the employer

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Salarisomschrijving

€3900.00 - €4300.00 monthly