IT Support Engineer

Greetings from Teceze!

We have a job opening for an EUC field support engineer in
The Netherlands.

Role : IT Support Engineer

JD for the position:

• 6-7 years'
experience in providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and
fixing the issues without impacting / violating the hardware warranty or
customer security compliance requirements.

• Knowledge of Dutch language, both spoken and written
is a must.

• Hands on experience in installing, troubleshooting
and fixing desktops, printers, laptop and other computer peripherals hardware
problems.

• Hands on experience in mobile device management
including configuration and troubleshooting iPads and iPhones.

• Experience or ability to follow installation
instructions in installation and troubleshooting desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and
concepts. Ability to perform smart hand activity under instruction based
activities at sites.

• Skilled in desk side support and PC break/fix
including basic administration of Windows O/S.

• Knowledge and experience on software and OS
deployment using SCCM

• Experience with Anti-spyware and Anti-virus software.

• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and
RDP.

• Knowledge of peripheral and networking hardware,
including but not limited to: monitors, keyboards, mice, printers, fax
machines, scanners, routers, wireless routers, switches, firewalls, racks and
cabinets

• Ability to troubleshoot issues with systems and
networks using good deductive reasoning skills under Smart Hands capability
supported by Company.

• Good communications skills with clients and
management.

• Good people skills.

• Knowledge of ITIL process of Incident, Change,
Problem, Service Request and related activities like spare and buffer stock
management

• Good to know about AD