Summer job customer care representative France

Fiyo is a young, rapidly growing e-commerce company, specialised in selling parts and accessories to repair, to maintain and to use devices in and around your home. In the last two years, our company has grown to an international player on the market. We sell our products in 9 European countries and have the ambition to grow even more.

Our team exists of enthusiastic colleagues who help each other with their expertise and contribute to the success of our organisation. Do you choose growth? Do you want to be involved? Do you feel energized by helping customers? Then, you’ve got it!

As an addition to our team, we are looking for a customer care representative during the summer months (July and August) who will be responsible for the French (and possibly UK) market, 24 - 40 hours a week (hours are negotiable). Fiyo has a high quality of service. By helping customers and going the extra mile, you will contribute to this quality. Our motto: You are happy when the customer is happy.

Job description

  • Provide excellent customer service,
  • Handle customer requests via email, chat, phone and social media,
  • You have an active role in working with colleagues from other departments like marketing.

Requirements

  • A native level of the French language and excellent communication skills,
  • Your verbal and writing skills in English are very good,
  • You are experienced in client contact, or you would like to learn more about customer service,
  • Level of education: Licence/ MBO mindset
  • You’ll be working office hours during the holiday.

Working conditions we offer:

With your colleagues, you are the key to the success of our organisation, by doing what you like. To help you with this we offer you:

  • Good primary and secondary working conditions,
  • The opportunity to grow: when you’ll be working for us we offer you an internal training course where you’ll learn everything there is to know about our products. So you can provide our customers with excellent service,
  • Nice colleagues and a good atmosphere; we regularly have trips or dinners.

Do you also have the ambition to make a difference? Then, Fiyo is the company you’ve been looking for!

Uren:
24 - 40

Vaardigheden

  • Er is geen minimale opleiding vereist
  • Voor deze functie is er geen minimale werkervaring vereist

Wat wij bieden

You can send us your Curriculum vitae to d.faida@fiyo.com

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