We have a great Job Opportunity for a Logistics Coordinator (Move Manager) to join our team in Rotterdam.
Applicants must speak fluent Dutch and English.
Position Summary
The Move Manager acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.
The Move Manager will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees.
They will be responsible for guiding the employee through the process ensuring that they provide an excellent level of customer service. The Move Manager will have strong organizational skills, problem-solving abilities, cultural awareness, and time management abilities.
Functions and Responsibilities
- Set move expectations and proactively anticipate the customer's needs.
- Full accountability for the success of each customer move.
- Identify areas for enhancement or improvement; work with management to systematically resolve.
- Coordinate with all departments to ensure proper completion of all aspects of a move.
- Partner with customs and other governmental agencies as required.
- Ensure that the proper documents are prepared and passed to the claims group.
- Manage and monitor the customer/vendor expectations, requests, and issues timely and effectively.
Qualifications and Preferred Skills
- Minimum 2 years of industry/freight forwarding experience OR 3 years of related customer service experience.
- Basic geographical knowledge would be an advantage.
- Ability to identify potential problems and develop creative solutions.
- Excellent written and verbal communication skills.
- Strong organizational skills; the ability to function as part of a team while acting as a self-starter.
- Ability to manage deadlines, multi-task, and operate in a fast-paced environment.
- PC proficiency – Word, Excel, PowerPoint, Outlook, and job-related systems.