Introduction to the job
Help ensure ASML’s advanced lithography systems perform at their best at customer sites around the world. As an Electrical Equipment Engineer, you’ll play a key role in bringing new products into the field and supporting their performance throughout the product lifecycle.
Working within the DUV Customer Support organization, you’ll operate at the interface between Development & Engineering, Factory and Customer Support. You’ll ensure that new electrical systems are not only designed to perform, but can also be installed, serviced, diagnosed and maintained efficiently in a customer environment.
You will act as the electrical technical expert for critical machine modules, supporting product Introductions, customer installations, issue resolution and continuous improvement activities. By combining technical expertise, analytical thinking and a hands-on approach, you'll help improve system reliability, availability and serviceability for customers worldwide.
Do you enjoy solving complex technical challenges, collaborating with international stakeholders and making a direct impact on customer success? If so, we’d like to meet you.
Role and Responsibilities
As an Electrical Equipment Engineer, you’ll be responsible for supporting the Introduction, performance and continuous improvement of advanced electrical subsystems throughout the product lifecycle. You will serve as the technical bridge between Development & Engineering and the worldwide Customer Support organization.
In this role, You will:
- Act as the electrical subject matter expert for assigned electrical modules and subsystems.
- Support new product Introductions by ensuring serviceability and readiness for the global service organization.
- Define and maintain service procedures, diagnostics, troubleshooting methods and recovery strategies.
- Support first customer installations, qualification activities and service readiness reviews.
- Drive root cause analyses of complex field issues and implement sustainable corrective actions.
- Analyze system and field performance data to improve reliability, availability and service efficiency.
- Provide technical escalation support and guidance to Customer Support teams worldwide.
Education and experience
To be successful in this role, you combine strong electrical engineering knowledge with experience in customer-facing, service or high-tech environments.
- Bachelor’s or Master’s degree in Electrical Engineering, Mechatronics, or a related technical field.
- Minimum five years of relevant experience in a high-tech technical environment.
- Experience with installation, commissioning, qualification or servicing of complex systems.
- Experience troubleshooting electrical and/or mechatronic systems.
- Experience within Equipment Engineering, Service Engineering, Customer Support Engineering or Industrialization Engineering.
- Ability to translate complex technical issues into practical and sustainable improvements.
- Experience creating technical documentation, work instructions and training materials.
Experience supporting international customer sites and working in a global service organization is considered a strong advantage.
Skills
Working in a global customer-facing environment requires strong technical expertise, ownership and effective collaboration.
To thrive in this role, you should have:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Customer-focused mindset with a strong sense of ownership.
- Ability to perform effectively in complex and time-critical situations.
- Strong collaboration skills across multidisciplinary and international teams.
- Focus on quality, continuous improvement and operational excellence.
- Fluency in English, both spoken and written.
Other information
- International travel is required as part of supporting customers and business priorities.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Work Experience: 4-9 years
Travel: 10%
Education Level: Bachelor,Master
Employment Type: FULL_TIME
Team: Design Engineering and Architecture
Technical Field: System Industrialization