Hey you! Are you a pro at receiving guests with open arms and a big smile? Are you known as the person who has always a kind word and a sparkling attitude, then we would like to get to know you!
As Front Office Agent you are the face of our hotel. Your smile is the first impression our guests receive. You welcome them with open arms and make them feel right at home. You check in guests, give them information about the hotel and what the beautiful city has to offer and how to get around. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests and with your good service you ensure that our guests want to come back again. You make the difference!
As a Front Office Agent you are the centre of the hotel and responsible for all work that takes place during the morning and evening shift. These duties and responsibilities include:
· Providing excellent service to our guests
· Handling questions and complaints
· Speaking to and checking in the guests
· Check-out of guests and the financial settlement
· Providing information and service to guests, such as: providing general and tourist information, information about public transport and restaurants
· Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices.
The Vincent Hotel Group lives by its core values: V.I.T.A.L
Valour We act with integrity and do the right thing
Inclusion We embody diversity, fairness and sustainability
Teamwork We support each other and own our actions
Achievement We aspire to exceed all expectations
Leadership We set goals, lead with vigour and embrace change
The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.
The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.
Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.
What makes you the perfect colleague?
· You have a natural talent for hospitality and friendliness is your second nature;
· You are service oriented. You always go the extra mile for YOUR guests;
· You can work well independently and are not afraid to take full responsibility for the hotel during your shift. You are not afraid to make decisions by yourself;
· You have a good sense of humour and love your work;
· Morning or evening shifts, working on weekends and public holidays, that is not a problem for you, you are flexible;
· Good command of the Dutch and/or English language. Other languages are a plus;
· You work secure when completing administrative tasks;
· You are a true multitasking talent;
· Experience in similar hotels and positions is a plus. No experience, no problem! We teach you the tricks of the trade.
What makes us the perfect employer?
· Full-time or part-time employment (your choice!) with 5 weeks of holiday per year on a full-time basis;
· The opportunity to be part of an energetic and passionate team;
· Gross monthly salary based on the catering collective labor agreement, scale 5 and 8% vacation pay;
· Travel allowance based on the kilometres to and from work;
· Free parking at all our hotels;
· Have you been mentioned in a review by our guests because of your hospitality and good service? Then you will receive €10 net per review on top of your salary!
· Able to continuously develop yourself with internal training from our own Hospitality trainer;
· Special employee discount rates on hotel says at more than 6000 IHG or Hilton hotels worldwide;
· Room for personal input and initiative. Your ideas are more than welcome!
· An informal and pleasant working atmosphere;
· Great benefits such as our annual Christmas party, team outings and we celebrate your birthday!