What will you do?
Team Leadership
- Lead, coach, and develop the Customer Service and Technical Support team
- Define clear goals, KPIs, and performance expectations
- Foster a collaborative, customer-oriented, and performance-driven culture
- Support continuous learning and professional development within the team
- Ensure high-quality customer support through phone, email, and on-site interactions
- Act as the main escalation point for complex customer cases
- Drive initiatives to improve customer satisfaction, loyalty, and retention
- Maintain a strong focus on service excellence throughout the customer journey
- Coordinate installations, onboarding activities, and customer training sessions
- Ensure consistent and efficient service delivery standards
- Identify and implement process improvements to increase scalability and operational efficiency
- Monitor service quality and optimize internal workflows
- Support the delivery of effective first-line technical assistance
- Maintain a high level of product and technical knowledge within the team
- Collaborate with internal technical stakeholders when required
- Ensure customers receive clear guidance and professional support
- Work closely with commercial teams to support customer opportunities and account growth
- Assist with customer engagement initiatives, events, and industry exhibitions
- Contribute to strengthening long-term customer relationships
- Bachelor's degree or equivalent professional experience
- Minimum of 5 years' experience in a similar customer service or operations management role
- Fluent in Dutch and English (written and spoken); French is considered a plus
- Experience within a technical, manufacturing, healthcare, or device-related environment is an advantage
- Affinity with technical products and customer support environments
- Hands-on, structured, and solution-oriented approach
- Comfortable communicating with customers and stakeholders at different levels
- Valid driver's license and willingness to travel within the Benelux region
- Office-based role in Amsterdam
- This is a full time job - 40 hours per week. Part time is not possible
- You must have a valid working permit for the Netherlands - our client does not offer sponsorship
- Start Date: As soon as possible
- This is a long term position - full time 40 hours per week.
- Our client offers an initial one-year employment contract, with the possibility of extension based on performance
- Competitive salary package - the salary is between EUR 60K and EUR 70K - including holiday money 8%
- International and professional working environment
- Opportunities for career development within an international and innovative work environment.
- Pension scheme & Commuting allowance
- Birthday gift & subsidy for a sports membership
- Language learning support (Korean, Dutch, German, French, Italian, or Spanish)
- A collaborative and supportive team culture that fosters a positive workplace atmosphere
€60000.00 - €70000.00 monthly