Hey you! Are you a pro at receiving guests with open arms and a big smile, even in the middle of the night? Are you known as the person who always has a kind word and a sparkling attitude, no matter the hour? Then we would like to get to know you!
As an Evening & Night Front Office Agent, you are the face of our hotel when the sun goes down. Your smile is the first impression our guests receive during the evening, and your calm, reliable presence is what keeps them feeling safe and at home overnight. You check in guests, give them information about the hotel and what the beautiful city has to offer, and how to get around, even during quieter hours. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests, and with your good service you ensure that our guests want to come back again. You make the difference, day or night!
Contract & Schedule
This position is for 30.4 hours per week, structured as 3 nights shifts and 1 evening shift:
Evening shift: 15:00 – 23:00
Night shift: 23:00 – 07:00
This gives you a consistent rhythm while covering the hotel's key evening and overnight operations.
Key Responsibilities
As an Evening & Night Front Office Agent, you are the centre of the hotel and responsible for all work that takes place during the evening and night shift. These duties and responsibilities include:
Providing excellent service to our guests during evening and overnight hours
Handling questions and complaints, including late-night guest requests
Speaking to and checking in guests, including late arrivals
Check-out of guests and the financial settlement
Providing information and service to guests, such as general and tourist information, public transport, and restaurant recommendations
Handling various administrative tasks, such as answering emails from guests or travel agents, checking reservations, and sending invoices
Conducting night audit procedures and preparing daily financial reports for the morning shift
Performing security rounds and monitoring the hotel premises overnight to ensure guest and property safety
Preparing the front desk and lobby area for the morning shift handover
Our Core Values
The Vincent Hotel Group lives by its core values: V.I.T.A.L
Valour We act with integrity and do the right thing
Inclusion We embody diversity, fairness and sustainability
Teamwork We support each other and own our actions
Achievement We aspire to exceed all expectations
Leadership We set goals, lead with vigour and embrace change
The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.
The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.
Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.