Vacatures customer support Ede

Position:
Global AI Program Mgr

Job Description:

As the Global GTM AI Program Manager - ArrowECS AI Accelerator, you'll drive the success of Arrow's three-pillar GTM program-Learn, Use, Create-by orchestrating enablement, adoption, and deployment of ArrowSphere AI solutions across global sales and channel teams. You'll collaborate with internal stakeholders, technology vendors, and global partners to scale AI initiatives and accelerate partner readiness and adoption.
Define and execute the roadmap and strategy of all current and future products in a business group. Responsible for gathering and prioritizing requirements, work closely with engineering, sales, marketing, and customer support to ensure customer satisfaction and support the company's overall strategy and goals.
Manage one or more products by working with VP to develop overall product strategy and administer tactical activities.
Understand market opportunities and competition and specify market requirements for current and future products and deliver requirement documents/mock-up screens to the development teams.

Closely work with marketing team to manage releases to customers, promotions and advertising.
Collaborate with the sales team, prospects and current customers for feedback on current/future products. Provide the sales team with training and technical knowledge to help sell the product and professional services.

Key Responsibilities

1. GTM Strategy & Execution

• Lead global GTM strategy for the Learn-Use-Create AI Accelerator framework, tailoring to regional needs while maintaining global consistency.
• Launch awareness campaigns promoting program pillars-AI Academy, ArrowSphere Assistant, AI Factory.
• Act as primary liaison between Arrow ECS, vendors (e.g., IBM Watson®), and partner teams to integrate vendor-specific accelerator tracks (e.g., watsonx?'perience).

2. Partner Enablement & Training

• Design and manage educational programs through Arrow's AI Academy: assessments, hands-on workshops, tailored content to boost partner AI proficiency
• Coordinate technical, pre-sales, and operations enablement activities to support deployment of AI assistants via ArrowSphere and AI Factory.

3. Adoption & Implementation

• Track partner progression through Learn ?' Use ?' Create stages.
• Facilitate onboarding to ArrowSphere Assistant, ensuring purposeful usage and integration into partner business processes.
• Support AI Factory implementations-assist partners in building and deploying AI solutions across GTM functions.

4. Enablement Assets & Programs

• Develop GTM collateral: playbooks, templates, demos, case studies, ROI calculators.
• Co-create marketing and enablement campaigns with internal RevOps, marketing, and vendor teams to drive engagement and upskill partners.

5. Performance Metrics & Reporting

• Define and monitor KPIs: partner AI proficiency levels, adoption rates, outcomes (e.g., efficiency improvements, revenue impact).
• Provide regular updates to global GTM leadership on program adoption, pipeline contribution, partner feedback, and ROI.

6. Cross-Functional Stakeholder Management

• Work closely with ArrowSphere product teams and vendor engineering to prioritize enhancements.
• Engage with regional ECS sales, partner management, and channel teams to align on roadmap and co-selling GTM activities.
• Coordinate virtual/live accelerator sessions and roadmap events globally.

7. Continuous Innovation

• Identify, pilot, and scale new AI use cases (e.g., AI-driven sales strategies, predictive analytics, cybersecurity) through the accelerator.
• Promote emerging vendor-specific accelerators (e.g., IBM watsonx-perience) where applicable.

Required Qualifications

• 5+ years in GTM program management, sales enablement, or RevOps, ideally in AI or technology partner ecosystems.
• Demonstrated success managing global enablement programs or partner accelerators.
• Solid understanding of AI academy-style learning, adoption mechanics, and enablement frameworks.
• Experience with solution acceleration platforms or digital enablement tools.
• Excellent ability to create and deliver engaging enablement assets and training.
• Strong stakeholder engagement skills-capable of influencing senior leaders and cross-functional teams.
• Ability to define measurable KPIs and analyze adoption/performance metrics.
• Willingness to travel globally (~10-20%) to support key events and partner workshops.

Location:
UK-United Kingdom - Remote

Time Type:
Full time

Job Category:
Product & Supplier Management