Hotel Co 51 is currently looking for a Group Sales Coordinator to join our team in Amsterdam.
As Group Sales Coordinator you will be part of the Group Reservations team of Hotel Co 51, more info about our company please see below.
The Group Sales Coordinator supports sales colleagues, plus group planning team with administration duties.
Prepares customer contracts in a highly accurate and efficient manner.
Ensures business is turned over to the hotels properly and in a timely fashion for proper service delivery in accordance with brand standards.
Enters blocks, all enquiries and records turned down and enquiry only leads, to ensure accurate capture of all enquiries
Manages the generic email enquiry log and distribution to the team, ensuring accurate tracking of all leads via the system.
SPECIFIC DUTIES
Ensures Diary Management Systems are updated with all activities as appropriate
Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard
Manages all administrative duties relevant to the Group & Event Booking function supporting the Group Sales Leader
Produces daily, weekly, monthly reports accurately using the Opera system and enquiry log statistics
Manages the distribution of the generic Group email account, organizing the coordination of leads according to the set parameters given, plus providing accurate tracking for response times and duplicate bookings
Understands the overall market and concept of Group and Event booking
Effectively manages and develops relationships with key internal and external stakeholders
Transfers accurate, complete and timely information to operating departments at the properties
CANDIDATE PROFILE
Experience
Relevant, proven strength within an administrative environment
Skills and Knowledge
Strong organization skills
Good attention to detail
Clear communicator fluent in English (and other languages a plus!)
Knowledge of contractual agreements and legal implications
Knowledge of group and conference business
Knowledge of operations and associated challenges for all brands
Effective decision-making skills
Ability to influence others
Strong problem-solving skills
Ability to use standard software applications and hotel systems including Opera, Microsoft Office, Internet, MARSHA etc.
Good analytical skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g., associates, customers, vendors
Education or Certification
High School Diploma or equivalent required