About us:
Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district. With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family.
Your day to day:
· Kicking off truly memorable guest experiences with the warmest of welcomes
· Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
· Taking, managing, and receiving payments for guest bookings
· Making the check-in and check-out process feel swift and seamless
· Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
· Being our guests’ trusted contact – helping with everything from invoices issues to restaurant recommendations
Job Requirements:
· You are proactive and enthusiastic
· You like to take responsibility and have the confidence to come up with solutions
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· English speaker. Fluency in the local language is a plus - extra language skills would be great, but not essential
· Experience with Fidelio/Opera is a plus
At Crowne Plaza Amsterdam – South, we make sure you feel right at home with:
· Employee discount for all 6000+ IHG hotels worldwide
· Friends & family rates to share with your loved ones
· Up to 50% discount in participating hotel bars and restaurants
· Travel allowance based on the distance from home to work
· A paid day off for volunteering
· A paid day off for your birthday or a birthday voucher
· Homemade lunch or dinner during your working hours
· Opportunities for personal development, training, and coaching
· A CultuurWerkt! account for discounts on theatre, cinema, and more
· A ClassPass discount for fitness, wellness, or healthy meals
· Discount on a collective health insurance
· Discount at Doctor Feelgood, our local massage partner
· Access to the hotel’s gym facilities (when not in guest use)
· An In-House Experience including breakfast, dinner and drinks at Crowne Plaza Amsterdam - South as part of your onboarding
· A fun, international team that values teamwork, laughter, and growth
· Regular staff events, parties, and departmental outings
· At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.