Customer Success Agent -Polish - North Limburg
As a customer success agent you will be in contact with B2B clients in relation to their orders, make quotations and price inquiries, you will be responsible for internal order management, complaint handling and support the field staff by telephone and / or email. Focus on excellent service is essential in this role.
- Sales support for the Account Managers/ Field sales including the entire administration.
- Responsible for the daily order flow and administration
- Book shipments with transport partners
- Give customers advice and information about products, provide additional sales information and quotations and handling of complaints
- Perform general office tasks
- Monitor, along with your colleagues, the quality of order processing and internal procedures and liaise with different departments such as finance, resourcing and production.
- MBO / HBO degree and knowledge ofBusinessEconomicsacquiredthroughtraining and / orwork experience
- 2-3 years' experience in a commercial / support role (B2B) with similar activity
- Excellent command of the Polish and English language
- Knowledge of the Dutch language in speech and writing is desirable
- Problem solving capacity and identifying bottlenecks
- Able to set priorities, move quickly and being able to work in a dynamic and sometimes hectic environment
- Able to work in a team, but also independently
- Personal characteristics: Spontaneous, decisive, proactive, stress resistant and a cheerful character
- Excellent Microsoft Office, Excel and Outlook and experience with ERP systems.
B2B Customer service, sales support, quotation, invoicing, logistics
Wat wij bieden
€ 10,- tot € 110,-