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Originele vacaturetekst

German speaking customer service for Rituals in Enschede

Do you know how to help customers in a creative and fun way? And would you like to work with international colleagues? This is your chance! You will work for Cygnific, a company that organizes the customer contact for Rituals. Through mail and telephone you will answer customers' questions of this wonderful brand of home and body products.

Activities

As a customer service employee at Cygnific, you will be in contact with all German speaking customers of Rituals, via telephone and e-mail. You like to help customers and you always go for the personal touch. With your creative answers and suggestions you give the customer the ultimate relaxed feeling that the luxiourious brand aims for. You can expect many different questions, for example about the online shop, the products and current orders. You ensure that the customer is helped as good as possible and bring a smile on their face!

Working hours
  • The working hours are from Monday to Sunday between 09:00 and 21:00.
  • You must be available for at least 24 hours a week. This project runs until January 2021. It may be extended afterwards.
  • The job starts with a kick-off on August 24rd.
  • You can work from home.

Example roster for 40 hours per week. If you work 32 hours one day will fall off.

click on the vacancy to view the timetable on our website.

Organization

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.

Rituals is a global brand that is based in Amsterdam since 2000. It is their ambition to become, and stay, the number one company in luxurious cosmetics in a  sustainable way. Today, more than 730 stores are located in 29 countries in Europe, Asia, Middle-East and North- and South America. It is their goal to have 1.000 stores in 2020.

To become a part of Rituals, you will experience a strong corporate culture and entrepreneurial spirit, enabling you to build a valuable career. They care about their employees' well-being as mush as our Earth. Passionately looking at this, Rituals genuinely believes they can contribute to a sustainable world and is taking steps to reduce our footprint. Ritual's mission is to make people feel good and give them a unique experience. Regardless of which role you play at Rituals, you make a positive contribution to daily business operations.

Rituals customer service is provided by the organization Cygnific, which also provides customer service for KLM, among others. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand being incorporated. Their goal is to become the most personal customer service in the world. You work together with international colleagues. They are located in Amsterdam and Enschede, but also have offices in 35 other countries.

Job requirements
  • Experience in customer care is not required, but a plus.
  • You are available for at least 24 hours a week.
  • Higher level education or university level.
  • You can write and speak German fluently
  • Writing and speaking in English is not a problem for you.
  • You don't mind to sometimes work in the evening or weekends.
  • You are a creative writer, and know how to give a message a personal touch.
  • You are spontaneous and like to have contact with customers.
Terms of employment
  • A monthly salary of €2.538,- ( €14,64 gross per hour), with allowances on holidays and Sundays. 
  • Determine your own working hours from Monday to Sunday between 09:00 - 21:00.
  • Travel expenses will be reimbursed, if you'll go to the office.
  • Working for a wonderful brand, where you'll gain a lot of experience.
About JobBoost

JobBoost is a young and innovative employment agency based in Amsterdam. Within this organization we work with 10 colleagues. Enthusiastic people with humor and a heart for their work. For you, we try to sketch a piciture of the position and organization of the job as realistically as possible. This is how we show what a job really means. We do not see you as dashes on a board but as a colleague and help you as best as possible with the next step in your career.

Our steps
  • Enter your name, e-mail address and telephone number.
  • We will call you to discuss the role.
  • Come and meet at our office, or talk to us via Skype.
  • Congratulations with your new job!

Vaardigheden

Ervaring

Full-time

  • Voor deze functie is er geen minimale werkervaring vereist

Opleiding

HND / HNC, Bachelor