- Breda, Netherlands
- Full-time
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
In a nutshell:
Do you have experience in IT and want to develop your skills by providing end user support for newly setup modern IT infrastructure?
Are you eager to learn and ensure high-quality service for the end-users?
We are looking for a Service Desk Agent to act as the first point of contact to support employees in all IT-related queries.
The team provides support to Eurofins' Food, Feed and Agro Testing businesses in Europe.
This covers approx. 8,000 end-users and more than 200 sites across Europe. We support the laboratory, office and VIP internal users to enable the business to run smoothly.
Responsibilities:
You will join the Food, Feed & Agro Testing Europe Service Desk Team and act as a primary contact to support end users regarding:
- Workplace related queries and issues.
- M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).
- Identity and Access Management queries.
- Printing-related queries.
- Desktop and Server patching
- Application-related problems requiring triage to the respective application support group.
Main activities include, but not limited to, are:
- Register, classify, route, follow-up and resolve requests according to internal processes.
- As First Level Support, provide technical support to Europe-based end-users (in English language) by identifying problems, researching and answering questions, troubleshooting problems or forwarding them to the second level support.
- Provide technical support to Netherlands-based end-users (in Dutch language) by identifying problems, researching and answering questions, troubleshooting problems or forwarding them to the second level support.
- Own the incoming requests and manage escalations.
- Support the creation of operational documents/instructions for the Service Desk team.
- Identify and document workarounds.
- Support maintenance and accuracy of knowledge articles available for end-users via our service portal.
- Identify candidates for service catalogue items based on commonly requested items by end users.
Qualifications
- Proven experience in Service Desk agent function
- Experience in troubleshooting Windows 10 & 11
- Understanding of M365, ability to support user issues
- Excellent communication and interpersonal skills
- Very good command of English, written and spoken
- Very good command of Dutch, written and spoken
- "Can do" approach and capability to work in dynamically changing environment
The below skills are also a plus:
- Windows Server and AD experience
- Networking experience
- Service Now ticketing usage
- ITIL Foundation certificate
- Azure Cloud knowledge
- SCCM & Intune experience
Additional Information
We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!
The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us!
We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!Company description:
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.