Key responsibilities include:
- Providing direct support via phone and email
- Entering data into company IT systems as needed
- Identifying opportunities to upgrade products
- Collaborating with service colleagues and product management to resolve technical issues
- Handling product returns, fault verification, and warranty claims
- Providing on-site field service
- Assisting with training events for consumers and dealers.
- 2-5 years of hands-on experience repairing electronics devices/products.
- Fluency in German, French or Dutch (C2) in both speaking and writing and English.
- Strong customer service orientation with a friendly, approachable demeanor.
- Excellent problem-solving and analytical skills.
- Proficiency in computer usage.
- Exceptional written and verbal communication skills.
- Highly organized with great attention to detail.
- Self-driven with a strong ability to work collaboratively in a team.
- Willingness to travel as needed.
Salarisomschrijving
€3500 - €4200 monthly