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Sr Usability Designer - Center of Excellence

As Philips, we are sincerely aware of the impact we have on people's lives through the medical devices we make. We are on a continuous journey to come up with the best possible solutions for both medical staff and patients. We want our solutions to be intuitive and seamless so we can maximize error prevention and differentiate experiences.

Usability designers and engineers ensure that products are intuitive: developing high-quality propositions that are safe, effective, efficient, and satisfactory in use.

Now, there is an exciting opportunity to become a leader in that journey and ramp up usability quality across all Philips businesses, increasing impact and resolving usability concerns at a foundational level.

• Collaborate with other senior experts in the central Usability Excellence team to execute the Philips Usability strategy and raise the bar for usability quality across business units.
• Provide ad hoc senior support to businesses on processes and regulations (FDA, IEC 62366-1, EU-MDR, NMPA).
• Serve as the first point of contact and escalation path for use-related safety and quality concerns across businesses, safeguarding psychological safety.
• Partner with global business leads to raise awareness, build capabilities, and align on processes, RACI structures, and timely involvement of usability specialists.
• Identify scope changes and key challenges, driving and initiating strategic roadmaps.
• Stay up to date on developments in medical device regulations across markets, proactively advising teams and leadership on emerging needs.
• Contribute to setting the internal quality bar, defining mechanisms and driving actions to assess and hold underperforming teams accountable.
• Act as a senior resource during periods of crisis, providing temporary support to businesses.
• Contribute to the enterprise-level usability narrative, leveraging opportunities to engage and evangelize internally.
• Mentor junior team members.

• Specialized in medical devices (preferred) or a similarly regulated safety-critical field such as aviation, automotive, or military.
• Academic background in industrial design, product design, or cognitive science/psychology with a focus on Human-Computer Interaction or human factors.
• At least 7 years of progressive experience as a usability specialist or related role, with at least 3 years managing stakeholders in complex environments.
• Expert knowledge of usability methodologies, processes, and standards, particularly medical device regulatory standards (FDA, IEC 62366-1, EU-MDR).
• Understanding of (academic) design of experiments and statistical analysis.
• Experience in the end-to-end process of creation of products from requirements analysis to validation.
• Excellent communication, collaboration, and leadership skills for multidisciplinary and international teams.
• Proficient English in both speaking and writing.
• Pro-active mindset.
• Beneficial: understanding of Quality System Regulations (QSR), risk management process, agile product development, and the medical domain including hospital environments or specific modalities.

This position requires working onsite in the office for a minimum of three days per week.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement" Poster. Click here to review the Pay Transparency Nondiscrimination Statement. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.