Assistant Maitre / Assistant Restaurant Manager
Kickstart your career with us at Clayton Hotel Amsterdam Americain! In your role, you are in charge of your shift and the face of the Café Americain and the terrace. As the Assistant Maître, you manage other employees operationally. You are responsible for planning, arranging and adjusting the employees in the work performance and provide operational personnel management (absenteeism, performance, recruitment and selection). You also help with the operation where necessary.
This role offers you a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Clayton Hotel Amsterdam American, part of the Dalata Hotel Group!
Benefits
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off the Friends & Family rate
- Extra AL day for every year worked (5 extra days to a maximum of 5 days)
- Employee Assistance Programme
- Inhouse Experience after probation period
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
Primary Responsibilities:
- Co-Arranging holidays.
- Co-selecting new employees.
- Taking care of the training of (new) employees.
- Applying the personnel instruments.
- Assigning activities, giving directions/instructions
- Supervising the progress and quality of the activities, receiving and handling questions/complaints from guests.
- Making work schedules, arranging sufficient staffing (part-timers, stand-by workers).
- Consultation and coordination of activities with other departments.
- Ensuring the availability of tools.
- Participate in the operation yourself (taking orders, serving wines and dishes, processing dishes at the table, set up the bill and receive payments etc.).
- Supervising compliance with safety, health, HACCP and working & presentation methods (corporate identity) regulations.
- (Based on practical experiences and suggestions from guests), making proposals to the manager regarding improvements/changes.
- Being able to listen to guests and their complaints and deal with them the right way.
- Responsible of the circulation money.
- Making an overview of the shift
- At the start of the shift, making a shift planning where you divide the work.
- Correct hours in the system, sick unpaid leave, paid leave, etc. According to company regulations
- Responsible for the correct way of opening/closing the restaurant.
What You’ll Need
- MBO level 3 – 4 working and thinking level, preferably supplemented with SVH-teacher diploma.
- Insight into the (legal) regulations in the field of safety and (social) hygiene.
- Knowledge of the business rules and frameworks of the business formula.
- Previous work experience in the same position for at least 2 years.
- Excellent Leadership skills.
- High standards and attention to detail.
- An excellent focus on our customers.
About Us
Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
What You’ll Need
- MBO level 3 – 4 working and thinking level, preferably supplemented with SVH-teacher diploma.
- Insight into the (legal) regulations in the field of safety and (social) hygiene.
- Knowledge of the business rules and frameworks of the business formula.
- Previous work experience in the same position for at least 2 years.
- Excellent Leadership skills.
- High standards and attention to detail.
- An excellent focus on our customers.