Always wanted to work in the largest hotel in the center of Amsterdam?
At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for a Front Office Manager to lead one of the largest and most dynamic Front Office operations in the Netherlands.
Our hotel offers the award-winning rooftop bar LuminAir, the vibrant WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. With 557 guest rooms and 15 versatile meeting rooms, our hotel is a dynamic and exciting place to work.
As Front Office Manager, you report to the Director of Operations and are responsible for leading the Front Office and Duty Management teams. You drive daily operations at the Front Desk together with the Head Concierge and Assistant Front Office Manager, ensuring a seamless guest journey from arrival to departure in a high-volume, fast-faced environment where service excellence and efficiency go hand in hand.
You are a visible leader and coach, fostering an engaged and high-performing team culture where development, recognition, and accountability are key. You ensure your team delivers exceptional service and embodies the Hilton Values. You thrive in a fast-paced environment, taking ownership and leading from the front during peak moments, and handle guest feedback and challenges with confidence and professionalism.
You are accountable for performance and results, including guest satisfaction scores, loyalty program (Hilton Honors) targets, and commercial opportunities. You build strong collaboration across departments, particularly with Housekeeping and Reservations, ensuring smooth operations and outstanding guest experiences.
Additionally, you play an important role in Safety & Security compliance, lead performance reviews and talent development, and partner closely with HR on recruitment and onboarding. You actively identify improvements in processes and contribute to innovation within the Front Office and Duty Management teams.
Since you will be responsible for your team’s performance, ensuring the entire team creates unforgettable experiences, we offer many training opportunities for you to keep developing your skillset. This is a fantastic opportunity for someone wishing to play an integral part in working in our hotel, helping to shape us into a destination of choice for both business and leisure travelers. Are you a natural, confident communicator with a genuine passion for delivering service and making moments into memories? Do not wait any longer and send us your application!
Who are we looking for?
To fulfil this position successfully, it is important that you have the following skills:
Proven leadership experience within Front Office operations in a hotel environment
Strong commercial awareness and analytical mindset
Excellent leadership, communication, and interpersonal skills
Ability to multitask and perform under pressure
Strong stakeholder management and cross-department collaboration skills
Experience in coaching and developing teams
Fluent in English and Dutch; additional languages are a plus
Experience with PMS (OnQ / PEP preferred) and Microsoft Office
A proactive, hands-on leadership style
Please note this role requires flexible working including flexible hours, weekends and bank holidays.
What do we offer?
Being part of our team as Front Office Manager means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!
A competitive salary
Hilton Team Member benefits, which means nights from €40 incl. Breakfast in Hilton hotels (+7,000 destinations) around the world
The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
Growth and training opportunities, including through Harvard Learning and Hilton University
Global career opportunities
Wellness initiatives to help you thrive and be your best self
Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
A pleasant, international work environment
The best staff parties
50% Food & Beverage discount in our F&B Outlets
Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the UPNL scheme
50% Food & Beverage discount in other Hilton Hotels in the Netherlands
Free use of our fitness center