- Handle incoming product orders, service requests, and complaints, ensuring timely and accurate processing.
- Build and maintain strong relationships with key clients, especially in Germany.
- Coordinate with logistics and warehouse partners to manage deliveries and documentation.
- Maintain accurate records of orders, invoices, and customer correspondence in compliance with internal quality and regulatory procedures.
- Collaborate closely with Sales, Quality, and Regulatory teams to ensure smooth and compliant customer operations.
- Support continuous improvement of internal processes and CRM data quality.
- You speak German C2 with excellent English communication skills.
- 2–5 years of experience in customer care, account management, or order management, ideally in a regulated industry such as medical devices, pharma, or biotechnology.
- Strong analytical and organizational skills, with attention to detail.
- Able to build trust and manage relationships with clients professionally and empathetically.
- Experience working with German clients or within the German market is preferred.
- Proactive, structured, and confident handling multiple priorities in a high-standard environment.
- Living within commutable distance from Amersfoort (within 30 minutes) and willing and able to travel to the Amersfoort office daily;
- Valid work permit for the Netherlands;
- Initially office-based, with the option to work from home 1 day per week after the onboarding period.
- 25 holidays per year (based on full-time);
- Compensated travel expenses;
- Pension plan from day 1;
Salarisomschrijving
€3500 - €3800 monthly