Customer Service Employee

Locatie

Amsterdam, Netherlands

Werkgebied

Support Functions, Contract Logistics

Werktijden

32-40 Nu solliciteren

CEVA Logistics biedt wereldwijde supply chain oplossingen om mensen, producten en leveranciers over de hele wereld met elkaar te verbinden. Aanwezig in 170 landen en met meer dan 110.000 werknemers verspreid over 1.300 vestigingen, zijn we goed op weg om onze visie te verwezenlijken: een wereldwijde top 5 3PL zijn.

Wij geloven dat onze medewerkers de sleutel zijn tot ons succes. We stellen ons diverse, wereldwijde team in staat om samen met onze klanten waarde te creëren door middel van onze oplossingen in contract logistics en air, ocean, ground, en finished vehicle transport. Daarom biedt CEVA Logistics een dynamische en uitzonderlijke werkomgeving die persoonlijke groei, innovatie en voortdurende verbetering stimuleert.

DARE TO GROW! Kom werken bij CEVA Logistics, en je maakt deel uit van een team dat creativiteit waardeert, moed en ondernemerschap aanmoedigt, en toegewijd is aan excellentie in alles wat we doen. Sluit je aan bij onze missie om de toekomst van de wereldwijde logistiek vorm te geven terwijl we een wereldleider in de logistieke sector worden. Wij blijven in hoog tempo groeien. Durf jij met ons mee te groeien?
 

YOUR ROLE

For our multi-user site in Amsterdam, we are looking for a new Customer Service Employee. As a Customer Service Employee, you are an important link in the contact with our various (industrial) customers. With your communication skills and customer orientation, you are able to build strong customer relationships! Your challenge is to handle all incoming requests, questions and complaints and to help the customer in the best possible way. You can flexibly arrange your time between office hours and report to the Customer Service Manager.

 

WHAT ARE YOU GOING TO DO?

As a Customer Service Employee, you will monitor order processing through various channels. Occurring errors or problems in the process are reported by you and you then take a proactive approach. You also maintain continuous contact with customers to manage expectations and discuss progress.

 

As a customer service employee, you will additionally:

• Handle customer queries as best as possible;
• Monitor orders and ensure achievement of KPIs;
• Can be found a lot in the warehouse to investigate mistakes made;
• Proactively address customer queries, challenges and requests;
• Be able to hold both the customer and the operation accountable for mistakes made.

 

WHAT ARE WE LOOKING FOR?

We are looking for someone with experience in a B2B Business. With your entrepreneurial attitude and communicative skills there is no problem that cannot be solved.

 

Good customer relations and taking your team to the next level are your top priorities. In addition, you are stress-resistant and show flexibility towards your colleagues. You will bring with you the following knowledge and experience:

 

• At least 2 years of working experience in Customer Service;
• MBO work and thinking level;
• You are fluent in English, Dutch is an advantage;
• Customer service targeted and communicative;

 

WHAT DO WE OFFER?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. Besides a dynamic environment where we achieve our goals together at a high pace and in a result-oriented way, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organisation. The opportunities to follow your own path are endless! 

In addition, we offer:

• A gross monthly salary between €2,517.38 and €3,443.16 (grading depending on your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• Working conditions in accordance with our own CEVA CLA, including 25 holidays and 5 ADV (for full-time employment);
• Profit distribution of up to 3% in the event of positive operating results;
• Good pension scheme, travel allowance and 8% holiday pay
• The opportunity to develop yourself through courses and training via our CEVA Academy

 

YOUR FUTURE

 

Within CEVA, we have a driven and enthusiastic recruitment team, if you know someone who would qualify, please let us know! 

 

Acquisition in response to this vacancy is not appreciated. #LI-MB2

 

Binnen CEVA waarderen en stimuleren we professionele en persoonlijke groei. Middels ons aanbod van verschillende ontwikkelmogelijkheden, zorgen we samen dat jij succesvol kunt zijn! Deze rol is de eerste stap naar een breed carrièrepad binnen bij CEVA. De mogelijkheden om je eigen pad te bewandelen zijn eindeloos. We verwelkomen je graag bij CEVA voor een uitdagende carrière. DARE TO GROW!