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12 month fixed term employee contract initially, with a likelihood of extension. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We are 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Global Studios team. We create emotive yet conversion‑focused ideas, products and campaigns at scale and speed. Our specialty is hyper‑personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

• Manage briefs from start‑to‑finish, ensuring successful delivery to deadlines across multiple campaigns
• Be the face of the account by liaising with clients and managing expectations
• Communicate feedback & plan and manage workloads of the team
• Ensure feedback requirements are met whilst staying true to the brand’s values
• Build a full understanding of the client’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative teams and oversee all statements of work/proposals
• Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible; meet success criteria as projects are delivered to time and to budget
• Report back to management with internal and external issues and events that might impact accounts, either positively or negatively
• Maintain a strategic overview of assigned accounts – run regular internal client‑facing account reviews and prove how we are meeting our clients’ objectives through metrics, feedback, research, etc.
• Delegate and allocate responsibilities efficiently to manage projects end‑to‑end
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Match project tasks with opportunities for development so that employee potential is utilised to the maximum
• Mentor, train and manage junior account managers and apprenticeships where available
• Collaborate effectively with team members and clients across multiple time zones

• Demonstrable agency experience in Client Services, preferably in an Account Supervisor/Senior Account Manager role
• Experience delivering a broad range of multi‑channel marketing communications, including digital
• Extremely organized, able to talk about tools and processes used for project management
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production & interactive processes
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and the ability to handle complex/sensitive issues
• Experience leading others directly or as a mentor

• Flexible, hybrid/remote working policy
• Excellent salary based on experience and equal pay policies
• Mental health support and company sick pay scheme
• 15 days paid holiday annually (plus Public Holidays)
• Refreshments provided in the office all week
• Enhanced family friendly policies to support new parents
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme: You will be paired with a Buddy to help you through your first weeks at DEPT
• Reputation for doing good
• Awesome clients – opportunity to work with clients of all sizes and across all industries
• The opportunity for possibility – enabling you to further develop your skills with training, development and certifications
• Global annual DEPT Cares Month – employees donate skills to support local charities

Anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, and you can let us know if you prefer not to use it.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.