If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.
Our guests are by and large pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So, at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.
At voco™, everyone’s a host.
Your Day to Day
At voco® The Hague we believe that ‘at the heart of every stay is a great host’ and in this job you are at heart of every food & beverage experience in the hotel. Whether you serve guests during breakfast, take their dinner order, or recommend a signature cocktail you always take the time to understand what our guests need to make their experience memorable. In your job you collaborate with mixologists, chefs, and barista’s and it is your responsibility to translate their hard work onto the table of the guest. At the end of the day you leave the hotel fulfilled and smiling because the guests left smiling too.
You are responsible for
Being a true host to the guests of Botanica and Ultramarijn in all serving periods while adding your personal touch to every service touchpoint.
The correct usage and care of all the different tools and equipment in the workplace
Handling cash, credit card and room charge payments and closing the cashier at the end of your shift.
Helping create a safe environment for yourself, guests, and your colleagues by following our safety procedures and informing your supervisor on unsafe situations.
A proactive attitude towards anything that can make the experience of a guest better.
Meeting local cleanliness and hygiene laws, you only accept a spotless work environment.
Occasionally assist the kitchen and stewarding in food preparation and dishwashing.
Give guests an unforgettable experience by helping with any queries or advice since you are knowledgeable about all that we offer. And where applicable you give personal recommendations on all that The Hague has to offer.
Enhancing the culinary experience of our guests through suggestive sales.
Living Botanica, Ultramarijn and the voco™ brand with pride, passion & energy. And you inspire others to deliver memorable branded guest experiences.
Developing awareness and the reputation of voco® The Hague, Ultramarijn & Botanica in the local community.
Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
Did you bring everything?
Available for 24 to 38 hours
Passion for hospitality.
Experience in a F&B operations role within a hotel or restaurant.
Strong organizational skills.
Pro-active attitude and eye for detail with a natural drive for continuous improvement.
A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards to our voco™ guests.
A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.
Benefits
You’ll be part of the voco® life
Competitive salary and travel allowance based on the distance between your home and the hotel
Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
Special friends & family discount for stays at voco The Hague including breakfast
Overnight stay at voco® The Hague as part of your onboarding
We have a staff canteen in which we serve staff meals
Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
Curious about different departments? We offer cross trainings!
To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
Discount on a collective health insurance
Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
Discount at local businesses in The Hague
Your staff uniform will be washed by the hotel
There will be staff parties, events and departmental outings
You’ll be working in a passionate and ambitious team
You’ll have the opportunity to take part in trainings and workshops
The world is at your feet!
Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.