Note: Deadline for applying is 23.59 the day before the Job Posting End Date.
UNILEVER IS LOOKING FOR A UNILEVER FOOD SOLUTIONS (UFS) CHIEF EXPERIENCE OFFICER (CXO), VICE PRESIDENT
Location: Weena, Rotterdam – the Netherlands
Local conditions apply
Full-time/Part-time
Function: Customer Development
For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.
ABOUT UNILEVER FOOD SERVICE
Unilever Food Solutions (UFS) is an independent Global Business Unit, which is the 5th largest BU in Unilever. UFS is ~20% of Nutrition BG and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.
UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a B2B setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional foodservice channel.
UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people.
It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of our own business and be ahead of the curve. You will work to explore new opportunities that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles.
BACKGROUND ON THE ROLE
Now is the moment to open another chapter and plan its 2030 vision and journey. Foreseeing an even more VUCA environment towards 2030, building the “BEST and MOST PERSONALIZED EXPERIENCE” for our customers enabled by AI throughout the whole customer relationship journey would provide a way for UFS to navigate uncertainty by focusing on creating lasting, meaningful interactions that resonate with customers’ value.
JOB SCOPE
The Chief Experience Officer (CXO) of UFS is responsible for identifying and interpreting the core customers’ needs, overseeing and optimizing the customer experience, revolving around strategically designing, managing, and improving every interaction and touchpoint across various channels.
MAIN JOB RESPONSIBILITIES
Customer Experience Strategy
- Identify and align on primary Customer needs and experiences.
- Develop the customer experience (CX) strategy with focus on primary customers.
- Define Core Customer Experience’s Jobs to be done.
Key Platforms Identification and development
- Identify and align the key platforms where Primary Customers would love to find solutions.
- Define and develop each key platform’s role in the customer journey.
Data Strategy Development
- Identify and align 1st party data’s importance in UFS Data strategy.
- Develop Data collection and acquisition strategy.
“Personalized” at a scale and Customer Journey Development via AI
- Identify key customer personas.
- Map out customer Persona journeys.
Omni-Channel Integration
- Define key touchpoints and ensure consistency across all channels.
- Integrate the online & offline touchpoints.
BE a customer representative / ambassador in the business
- Gather and analyze Voice of Customer (VoC) across touchpoints.
Performance Metrics and Reporting
Establish KPIs and metrics across business to measure the effectiveness of CX initiatives.
EXPERIENCE & QUALIFICATIONS
The Chief Experience Officer should play the role of a “Catalyst” within the business and the “Champion” of CX inside and outside the business.
Customer Experience (CX) Strategy
- Solid experience in developing and executing comprehensive CX strategies.
Customer Advocacy & Industry Expertise
- Acting as a champion for customers within the organization.
- Familiarity with industry trends is valuable.
Leadership and Management
- Strong leadership experience of leading multi-culture global team.
Technological and AI Proficiency
- Familiarity with digital technologies and analytics tools.
Communication, Collaboration and Influencing Skills
Excellent communication skills to effectively collaborate and influence stakeholders.
WHAT DOES UNILEVER OFFER
Unilever is the place where you can be yourself and bring your purpose to life with the work that you do. We offer an exciting & dynamic work environment where you can make things happen.
- Attractive total remuneration package; excellent company pension, bonus, share scheme.
- Flexible cross-disciplinary career opportunities.
- Plenty of company-paid holidays.
- We encourage an inclusive culture.
- Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office.
EXCITED?
Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.
Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law.
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