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Employee listening is the secret weapon that any organization can use to achieve its goals and be a world‑class workplace.

At Effectory, we are dedicated to improving organisational development by giving employees a voice and ensuring their feedback generates impact. You play a vital role in transforming customers into advocates. It excites you to build and maintain trusted relationships and provide an exquisite customer experience. It is your task to enable our customers to maximise the value they get from our products and services, so they achieve their desired outcomes.

In your role as Customer Success Manager, you will be joining the team dedicated to the governmental and higher education sector within Effectory. As we service this sector in partnership with the national government, this team holds a high degree of ownership and responsibility to leverage this representative position for knowledge‑sharing purposes. This also means we develop our own products and services in close collaboration with our partner. This brings its own unique challenges and really requires you to act as the eyes and ears for both the customer and the company. Are you ready for this challenge?

Your Tasks

• You are focused on building a long‑term relationship with customers in your portfolio, to drive satisfaction, adoption and retention – the three main success metrics
• You understand your customer's goals and needs and connect them to our products and services
• You think about ways to leverage your successful customers for case studies, events, etc.
• You continuously feed knowledge on customer demands and challenges to relevant teams internally (product, marketing, etc.)

This is you

• You have the ability to translate business needs to clear product (feedback) improvements
• You build and maintain trusted relationships with your clients and you are able to manage client expectations
• You can spot commercial opportunities
• With your experimental mindset you can operate effectively with uncertainty and change
• You have a desire to continuously improve business processes, the ability to juggle multiple tasks at once and can think outside of the box
• Your learning and technical ability allows you to quickly adapt to our ever changing systems & software
• You manage your own portfolio but enjoy working closely with colleagues to provide the best customer experience and improve our offering
• You are fluent in Dutch (this is a must!).

Do you have a high level of self‑support, sense of responsibility, initiative, and collaborative spirit? And are you known to use humor or a funny story to lighten the mood? Then you might just be a perfect match with us.

This is us

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 1,200 organisations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor‑made for strategic HR.

Effectory’s mission

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people‑oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.

This is what we offer

• 25 days leave on a fulltime basis
• 4 cool down days (additional company‑wide days off a year, where the entire office is closed)
• The option to purchase extra holidays
• Your birthday off
• A day off to move house
• A volunteer day off to support something you care about
• Full additional parental leave for partners
• Flexible working hours from 7am – 7pm
• A sabbatical once every 5 years
• Working from abroad option for up to 4 months
• A great lunch (hot & cold vegetarian, meat and vegetarian options) at the office, made by our in‑house chef
• A week of fun and interactive onboarding to get to know Effectory and your new colleagues
• A learning budget for personal development + extensive internal development opportunities
• Budget to set up your home office
• Additional monthly compensation for working from home
• Pension
• Access to financial advice
• Annual Body & Mind budget for anything that energises or relaxes you
• Yearly Summer School & Winter School
• Annual events: Winter Party, Summer Party & the legendary Big Day

This is how it works

1. You want this job: submit your application via the link below
2. We are intrigued: join a phone call to further introduce yourself and ask questions
3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better
4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling
5. We want to see you in action: you complete a case/assessment (if applicable)
6. The final hurdle: we agree on terms & conditions, we sign and you start!

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