Vacatures manager Hilversum

Position: Senior CI Consultant - D365 Supply Chain

Department: Global Managed Services

Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.

What is your goal?

You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.

Leading Microsoft Partner

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally.

HSO International

At HSO International, you'll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/

Responsibilities:

• Deliver high-quality business and application support services to clients, focusing on supply chain processes within Dynamics 365.
• Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases.
• Perform root cause analysis and implement long-term resolutions to recurring issues.
• Design, test, document, and deploy functional and integration changes (RFCs).
• Support project handovers to GMS during UAT and Hyper Care phases.
• Continuously assess customer feedback to improve service quality and value.
• Communicate progress and updates clearly to internal and external stakeholders.
• Participate in pre-sales activities and advise clients on industry best practices.

When do we match up?

You are...

• Able to analyze and resolve complex, multi-layered functional incidents.
• Capable of growing into a functional lead role within the continuous improvement team.
• Strong communication, problem-solving, and analytical skills.
• Proactive and customer-oriented mindset.
• Comfortable working independently and taking ownership.

You have...

• 7+ years of experience implementing and supporting Dynamics 365 Supply Chain, ideally in global or intercontinental rollouts.
• Strong expertise in D365 F&O Supply chain modules and workflow.
• Experience with reporting tools such as Power BI or Management Reporter.
• Skilled in troubleshooting, root cause analysis, and resolving functional system issues.
• Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps.
• Fluent in English; any other additional language is a plus.
• MB300, MB310, and MB700 certifications preferred.

Why should you choose HSO International?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.

Fun and success

You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.

International project exposure

Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.

Freedom and responsibility

You have the freedom and flexibility to organize your workdays, but especially to shape your own career.

Take the next step!

Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!