- Handle end-to-end order lifecycle, from entry to billing, using SAP
- Coordinate with warehouse and logistics providers to ensure accurate order handling
- Initiate and oversee any subcontracting needs with logistics partners
- Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment
- Serve as the liaison with transportation providers to monitor shipments
- Actively track and respond to delivery date changes
- Keep customers and sales informed of any updates or delays
- Build and maintain strong commercial ties with customers in the Italian and Dutch market, in partnership with the sales team
- Be the first line of support for inquiries and complaints via phone or email
- Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations
- Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness
- Minimum of 1 year of experience in a customer service role
- Strong interpersonal and communication skills, both written and verbal
- Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
- Clear, compassionate communicator who can articulate information effectively and with empathy
- Fluency in Italian (C2) and Dutch is required.
- Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
- Interest in and willingness to learn the technical side of our client's lighting solutions
- Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
- Proactive, hands-on approach to daily tasks and continuous self-improvement
- You are located in the Eindhoven area
- Comfortable working with digital tools and systems, including Excel, Word and SA
- 8% holiday allowance
- hybrid working: you can work 1 day from home after the first 3 months
- Availability of 32 hours per week
- variable bonus of 10% of your salary
- pension plan
- 25 holidays
- travel allowance
€2600.00 - €3000.00 monthly