Do you do your best work while the city sleeps?
We are looking for a night receptionist who keeps things calm when they get interesting, and who is just as happy chatting with a late arrival as they are staying sharp on the safety of the hotel.
This is a fixed contract of 4 nights per week. Four nights on, three days off, and a roster you know well in advance. No last minute changes, no guessing.
And you are never on your own. Every night shift is run by two people, so you always have a colleague next to you.
Who we areYou join a team of 26 colleagues who actually know each other. We are a multi competent team, which means we all step in wherever the guest needs us. Flat structure, short lines, plenty of humour, and a culture where we work towards good results together. If you want to really learn the trade, this is the place.
We are a 207 room hotel right next to Waterlooplein, so trams and the metro are on your doorstep when your shift ends at 07:00.
What you will be doingAt night, you are the hotel. With sometimes 300 to 400 sleeping guests in the building, you are their eyes and ears. That is a real responsibility, and it is exactly what makes the job worth doing.
A shift looks roughly like this:
- 23:00 You take over from the evening shift and run through everything that happened during the day
- Through the night You welcome late arrivals, check them in, answer guest questions and solve the unexpected on the spot
- Night audit You process the day's administration and revenue and prepare the reports for the morning team
- Safety rounds You walk at least two rounds in and around the building and keep the overview
- Light cleaning You keep the bar, lobby and public areas looking the way they should
- From around 05:00 You set up breakfast so early guests can start their day properly
- 07:00 You hand over to the morning team
So a bit of everything: administration, hospitality and hands on work.
Working hours- 4 night shifts per week, from 23:00 to 07:00. That is a fixed 32 hour contract
- Fixed roster, published well in advance, so you can actually plan your life around it
- Four nights on, three days off in a row
- Want to pick up the occasional evening shift (15:00 to 23:00) on top? Happy to talk about it
- You stay calm and think in solutions, also when the night gets busy or tense
- You like working independently and you take responsibility
- You speak good Dutch and English
- You are 18 or older
- Some training or first experience in hospitality is a plus, but not a must
Nice to have, not a dealbreaker: experience with Opera or Opera Cloud, or with another PMS, and experience behind a reception desk. If you do not have it yet, we will teach you.
What we offer- Base salary: €2,283 gross per month for 32 hours (based on €2,711 gross for a 38 hour full time contract)
- A 15% night allowance on top of that, around €342 gross per month, so roughly €2,625 gross in total every month
- 8% holiday pay, calculated over your base salary
- That night allowance of 15% is well above the 10% standard in the collective agreement
- Pension scheme
- A fixed roster you can count on
- Travel allowance based on the distance between your home and the hotel, according to a fixed scale
- 21 holiday days (25 on a full time basis)
- Discounts on stays, food and drinks at Accor hotels worldwide, from Raffles to ibis Budget
- We pay for your BHV / first aid certification
- Personal development and real opportunities to grow within an international hotel group
- Regular team parties and activities, and yes, our night team is always invited
- A 9 month contract to start with, with every intention to extend it if things click on both sides
Tell us in your motivation why the night appeals to you. We are honestly curious about that.
Send your CV and a short motivation through the apply button and we will arrange a coffee soon.
Questions first? Just call or WhatsApp Cherise de Windt on +31 (0)20 531 9192. Night owls welcome, we do not mind the hour.