Customer Support Advisor

Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020, it operates in Amsterdam as a subsidiary of Hellios Holdings, a global organisation with offices in the UK, Australia, Ireland and Spain. Hellios is committed to delivering unparalleled service quality and innovative technology. To learn more about our core values and customer-centric approach, visit our website.

Tasks

What You'll Do

As a Customer Support Advisor, you'll be integral to our operations team, building meaningful client relationships, ensuring seamless onboarding, and validating data with precision. With 40+ outbound calls daily, you'll be the voice of our services, showcasing benefits to our customers. Join our dynamic, international company, embrace challenges, and exceed targets.

Key Responsibilities

Validations

• Build strong customer relationships, offering onboarding support.
• Validate online questionnaires with precision.
• Log and update customer records accurately.
• Advise and process fee payments for customers.
• Utilise validation processes in our business system.
• Identify and implement process improvements.
• Actively participate in team meetings.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Project Manager.

Customer Support 

• Make 40+ outbound calls daily, explaining service benefits.
• Log customer contact, activity, and outcomes in the CRM system.
• Provide clear information to supplier customers.
• Address various customer inquiries and concerns.
• Handle subscription fee discussions.
• Meet and exceed personal targets for call rates.

Requirements

What We're Looking For

The ideal candidate will have:

• Previous customer service experience.
• Working knowledge of data management, analysis, and process improvement.
• Proven ability to meet deadlines and targets through inbound and outbound calls.
• Adaptable to the evolving needs of a growing business.
• HBO-level education or equivalent (preferable).
• Exceptional accuracy, attention to detail, and organisational skills.
• Proficient in Excel and other MS Office applications.
• Articulate with a confident telephone manner.
• Strong interpersonal and communication skills.
• Commitment to delivering excellent customer service.
• Fluent in Dutch and English.

Benefits

Salary and Remuneration

• Competitive salary.
• Benefits include blended working.
• 25 days holiday per annum.
• Holiday allowance
• Home-to-work travel expenses.
• Refer a Friend scheme (applicable to some posts).
• Varied program of social events.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment with opportunities for growth? If so, Hellios Information BV is looking for you to join our team as a Customer Support Advisor!

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry.  Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and data protection. 

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 120 employees and establishing offices across Australia, the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly and a key part of this role is to prepare the Company for further growth.    

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele.