We're hiring a HR Services Manager! Are you ready to lead the heartbeat of HR? Location: Amsterdam or London Head Offices, remote working options available Language needed: Must be able to speak both English and Dutch At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in Amsterdam and London. In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight. About the role:
- Proactively and efficiently lead a team of HR Service Centre professionals
- Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
- Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
- Act as a key escalation point for complex or sensitive queries.
- Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
- Support internal audits and contribute to risk mitigation strategies.
- Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
- Monitor and report on SLAs, KPIs, and other performance metrics.
- Ability to speak English and Dutch
- Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
- Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
- Hospitality mindset with a passion for delivering exceptional employee experiences.
- Birthday bonus of €250 (gross, paid in the month of your birthday)
- Competitive salary
- Tasty meal during shift
- Industry pension plan
- 25 days holiday
- 1 extra day off for your wellbeing
- Exciting job opportunities within PPHE Hotel Group across Europe
- Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Travel compensation (max €200 net pm based on full-time employment)
- Recommend a friend scheme (earn up to €750 for each friend who joins us)
- 8% holiday allowance (paid yearly in May)
- Flexible working policy (if applicable)
- Annual company parties and outings
- Exclusive discounts in the employee benefit store (www.personeelsvoordeelwinkel.nl)
- Discount on the collective health insurance from VGZ
- Departmental incentive schemes
- Great (online) Learning & Development opportunities to grow your career
- An advanced onboarding program
- Access to the hotel gym during low peak hours