Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting an Quality Specialist!
Quality Assurance SupportSupports the implementation of quality standards and best practices across the property.
Assists in conducting audits to monitor compliance with brand and company standards.
Contributes to process improvement initiatives and tracks progress on key actions.
Helps analyze operational data to identify basic trends and improvement areas.
Applies standard quality tools to support daily operations and reporting.
Collects and maintains data related to guest feedback and service quality.
Supports reporting on guest satisfaction drivers and identified trends.
Reviews guest feedback and escalates issues when needed.
Assists in resolving guest concerns in a timely and professional manner.
Interacts with guests to gather feedback on service and overall experience.
Demonstrates service behaviors aligned with brand standards.
Clear communication and teamwork
Basic problem-solving and attention to detail
Ability to stay organized and manage priorities
Professional and service-oriented mindset
Builds positive relationships with colleagues and guests
Works effectively in a diverse team environment
Willingness to learn and apply quality and operational standards
Basic understanding of hotel operations and guest service principles
Collaborates with the L&D Manager to drive continuous quality improvement.
1–2 years of experience in hospitality or a related field (e.g., guest services, front desk, housekeeping)
Fluent in English (written and spoken); Dutch is a plus
Experience or exposure to luxury hospitality preferred
Valid working permit for The Netherlands