At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.
We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.
What is in it for me?A competitive salary package
A stylish, dynamic, international working environment;
A unique opportunity to be part of a fun, friendly and enthusiastic team;
Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
Personal coaching & training to support you in your day-to-day job
Career opportunities within the Corendon group;
Space for own initiative;
We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
AMAZING discounts with Corendon tour operator
Special discount. Not only for you, but for your friends and family too!
Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
Need some time to recharge? You will get 2 massages for FREE per year.
Split across two iconic buildings, a former telephone exchange and a historic bank, W Amsterdam blends Dutch heritage with cutting-edge design. Situated in the heart of Amsterdam, next to Dam Square, the hotel is the ultimate destination for guests looking for style, luxury and unforgettable experiences.
At W Hotels, we don't recruit, we cast Talent.
For our legendary Whatever/Whenever Team, we are looking for a passionate Whatever/Whenever Agent. This department is the heartbeat of guest communication within the hotel and serves as the central contact point for all guest requests, questions and personalized experiences.
No request is too big, no detail is too small. Whatever our guests need, whenever they need it, you make it happen.
What does the job include?As a Whatever/Whenever Agent, you are responsible for delivering exceptional service through telephone, email, chat and mobile communication channels. You create memorable moments by anticipating guest needs and ensuring every request is handled with efficiency, professionalism and genuine hospitality.
Your responsibilities include:Answering and processing all guest calls, requests, questions and concerns
Managing guest communication via telephone, email, chat and mobile devices
Operating the hotel switchboard and directing calls to the appropriate departments
Processing wake-up calls, conference calls, call forwarding and special telephone requests
Accurately recording and relaying messages
Logging all guest requests, incidents and service recovery actions in the hotel systems
Following up with guests to ensure complete satisfaction
Coordinating guest requests with departments such as Front Office, Housekeeping, Engineering, Security and Food & Beverage
Providing information regarding hotel facilities, services, amenities and local attractions
Assisting guests with internet access and in-room entertainment systems
Processing room service orders and answering menu-related questions
Handling transactions through the point-of-sale system
Responding to special requests and creating personalized guest experiences
Anticipating guest needs and exceeding expectations wherever possible
Supporting guests with disabilities and ensuring accessible service
Maintaining smooth communication with all operational departments
Ensuring all communication follows Marriott and W service standards
Maintaining confidentiality of guest and company information
Following all company policies, safety procedures and security standards
At W Amsterdam, we live by one simple philosophy: Whatever you need, Whenever you need it. As a Whatever/Whenever® Agent, you'll be at the heart of creating those unforgettable guest experiences that make W Hotels truly extraordinary. ✨
AcquisitionAcquisition in response to this vacancy is not appreciated.
With this vacancy we are recruiting our new col
At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.
We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.
You are someone who enjoys creating connections, solving challenges and making every guest interaction extraordinary.
You bring:Previous experience in hospitality, guest services or customer service
Excellent verbal and written communication skills
Strong telephone etiquette and professionalism
Fluency in English, both spoken and written
Additional languages are considered a plus
Strong computer skills and the ability to learn new systems quickly
A guest-focused mindset with a natural passion for service
Excellent problem-solving and decision-making abilities
The ability to stay calm and professional under pressure
Strong multitasking and organizational skills
A positive, reliable and flexible attitude
The ability to work evenings, weekends and holidays
A collaborative mindset and a true team-player mentality
Follow all safety, security and grooming standards, maintain confidentiality and protect company assets