As F&B Manager, you are responsible for the entire Food & Beverage operation within the hotel. This isn't just F&B, it's where passion meets purpose, creating unforgettable moments for our global guests. We're seeking an inspirational leader, someone whose energy for hospitality, food, and beverages is contagious. Do you excel at motivating teams and passionately delivering exceptional guest experiences? If you're ready to make a significant impact in a world class environment, then ibis Amsterdam Airport is looking for you. Come lead with us!
You ensure that our guests enjoy excellent service, a welcoming atmosphere, and high-quality products every single day. You lead the F&B team, optimize processes, and actively support the team on the floor when needed.
Key Responsibilities & Tasks:
- Team Leadership & Development:
- Lead, coach, and motivate the F&B team (including supervisors, bartenders, servers, chefs, and stewards).
- Conduct regular performance reviews, identify training needs, and facilitate professional development for all F&B staff.
- Foster a positive, collaborative, and high-performance team culture across all outlets.
- Recruit, onboard, and train new F&B team members in alignment with hotel standards and brand values.
- Manage staff disciplinary actions and conflict resolution effectively and fairly.
- Operational Management & Oversight:
- Be responsible for the seamless daily operation and overall performance of our four F&B outlets: the bar, burger bar, à la carte restaurant, and buffet restaurant.
- Ensure an excellent guest experience, consistently delivering high service quality and efficient operations in all F&B areas.
- Oversee table management, seating efficiency, and reservation systems for relevant outlets.
- Actively engage with guests to gather feedback, resolve complaints, and ensure satisfaction.
- Monitor and optimize operational flow and efficiency in kitchens, bars, and dining areas.
- Financial Management & Cost Control:
- Create staff schedules, monitor labor costs, and optimize staffing levels to maximize efficiency and service quality.
- Manage inventory, conduct regular stock takes, minimize waste, and maintain optimal stock levels for all F&B products.
- Negotiate and maintain strong relationships with suppliers, ensuring competitive pricing, quality products, and timely deliveries.
- Develop, monitor, and manage the F&B budget, including revenue forecasts, expense control, and profit margins for each outlet.
- Analyze sales data and P&L statements to identify trends, opportunities, and areas for improvement.
- Product Development & Quality Assurance:
- Contribute ideas for innovative menus, seasonal promotions, special events, and continuous improvements within the F&B department.
- Collaborate with the Head Chef to develop appealing and cost-effective menu items for all outlets.
- Ensure compliance with all local, national, and Accor brand hygiene and quality standards (HACCP, food safety regulations).
- Maintain high standards of cleanliness, presentation, and maintenance in all F&B areas and equipment.
- Regularly assess product quality, presentation, and consistency across all offerings.
- Strategic Planning & Collaboration:
- Collaborate effectively with other departments within the hotel (Front Office, Housekeeping, Sales & Marketing, Maintenance) to ensure seamless guest service and operational synergy.
- Participate in hotel management meetings, contributing F&B insights and strategies.
- Develop and implement F&B strategies to increase revenue, enhance guest satisfaction, and improve operational efficiency.
- Stay updated on industry trends, competitor activities, and new F&B concepts to maintain a competitive edge.
- Support the hotel's overall goals and objectives by ensuring F&B operations align with the broader business strategy.
Your Profile:
- Proven leadership experience within the hospitality or food service industry.
- A natural team player with demonstrated ability to inspire and motivate diverse teams.
- Guest-centric, energetic, and proactive in problem-solving.
- Flexible availability to accommodate evening and weekend shifts.
- Proficiency in both Dutch and English.
- Adept at thriving in a dynamic, fast-paced environment while maintaining exceptional organizational oversight.