The Customer Service Officer provides daily operational support to customers and ensures accurate processing of customer orders, including order entry, changes, backorders, and reservations. The role coordinates with external warehouse and logistics partners to prepare shipments and handles customer inquiries, requests, and complaints.
All activities are performed in line with internal quality standards, procedures, and Incoterms®, with a strong focus on efficiency and customer satisfaction. The Customer Service Officer identifies customer needs, shares improvement suggestions with the line manager, and provides feedback on customer experiences. Building and maintaining strong customer relationships through phone and written communication is a key part of the role.The position reports to the Operations Manager.
Your key responsibilities:
- Independently manage daily customer service and order processing activities
- Ensure timely and accurate order fulfillment
- Build and maintain strong customer relationships
- Act in the interest of both the customer and the organization
- Support team members when needed
- Fluency in Dutch and English (written and spoken);
- German and/or French is a plus
- Strong communication skills (written and verbal)
- MBO+ level of working and thinking
- At least 3 years of relevant experience
- Experience with ERP/CRM systems (preferably Microsoft Dynamics)
- Good knowledge of Microsoft Office and Excel
- Understanding of international logistics and Incoterms®
- Affinity with technical products
- Customer-focused, proactive, and solution-oriented
- Well-organized, accurate, and able to work under pressure
- Flexible, reliable, and discreet with confidential information
- Comfortable working in an international environment
- You must live in the region of Amsterdam
- Candidates who live abroad will not be considered
- You must have a valid working permit for the Netherlands
- This is a long term position - full time (40 hours per week)
- The salary is between EUR 2800 - EUR 3300 - based on work experience and education
- Travel cost will be reimbursed
- Pension
- The first contract will be with Undutchables - thereafter it will be extended, depending on the performance
Salarisomschrijving
€2800 - €3300 monthly