API Integration Consultant

API Integration Consultant

Amsterdam, full time/40 hours

Are you the new GO TO Person for API for the #1video surveillance cloud worldwide?

About us

Founded in 2012, Eagle Eye Networks, Inc., is #1 in cloud video surveillance worldwide, addressing the needs of businesses, alarm companies, security integrators, cities, and individuals. Eagle Eye’s 100% cloud managed solutions provide cloud and on-premise recording, bank-level security and encryption, and broad analog and digital camera support – all accessed via the web or mobile applications. Businesses of all sizes and types utilize Eagle Eye solutions for operational optimization and security. All Eagle Eye products benefit from Eagle Eye’s developer friendly RESTful API platform and Big Data Video Framework ™, which allow for indexing, search, retrieval, and analysis of live and archived video. 

Your Role

Do you love to delight our customers with your technical savvy and enjoy working with engineers on complex problems? This role may be for you. As our new API Integration Consultant, you manage the day to day contacts and inquiries that are received from our API customers and potential customers. You excel at building relationships, enjoy representing a great company and you are a highly effective technical problem solver. You are passionate about delighting our customers through each and every contact. 

Your Responsibilities  

• You assist customers with our application program interface (API)

• You are a strong data driven investigator

• You serve as a liaison between our customers and product engineers

• You engage in development discussions to create/improve our internal processes and systems

• You work daily in at least one programming language, guiding customers that are implementing our APIs

• You act as troubleshooter for production issues related to our API and document processing

• You are comfortable using coding samples and snippets of code to communicate with developer clients

• You handle field Customer Support emails and calls about API features, functionality, and integration

Who are we looking for?

• You have a BS/BA degree, attended a coding bootcamp, done significant self learning or have a background in related work experience in technical support engineering.

• You can demonstrate and explain API knowledge

• You are creative and great in user cases

• You take ownership of customer feedback

• You have demonstrated knowledge of at least one programming language

• You have general knowledge of web technologies and related tools

• You demonstrate strong technical writing skills

• You are a self starter

Benefits

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.